Ramp Agent

Job Summary

Coordinates all operations related to aircraft loading and unloading activities; provides leadership to cargo handlers, operational and personnel support. May perform duties and responsibilities required of a courier, cargo handler, and/or dispatcher. Acts as a mentor for hourly employees, demonstrating strong communication, conflict resolution, and leadership abilities through Best Practices methods.

• Lead aircraft loading/unloading operations in a safe and efficient manner.

• Supervise cargo handlers and provide operational support.

• Serve as a mentor for hourly employees, modeling strong communication and leadership skills.

• Complete all required basic training and maintain yearly recurrency training and accreditation (e.g., GSE administrator/operator permit, DG Specialist certified, W&B certification).

• Pass R.C.M.P. assessment.

• Assist with Canadian customs paperwork and other necessary documentation.

• High school or educational equivalent.
• Six (6) months of experience/training in jet aircraft ground support equipment/aircraft operations.
• Proficiency in basic level Microsoft Word and Excel.
• Knowledge of FAMIS, COSMOS, e‑mail, and Fed Ex intranet systems preferred.
• Ability to prepare and process Canadian customs paperwork.
• Must have the ability to lift 70 lbs and manoeuvre any package weighing up to 150 lbs with appropriate equipment.
• Must possess a valid driver’s licence and a clean driving record.
• Excellent customer and human relations skills.
• Strong analytical, problem‑solving, prioritisation, and organisational skills.
• Mandatory R.C.M.P. assessment pass.
• Preferred qualifications:
  
  EXCEL/LEAP candidates; good understanding of Fed Ex products and loading/unloading procedures.
• Grade: 84.

Entry level

Full‑time

Management and Manufacturing
Industries:
Freight and Package Transportation

At Fed Ex our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe, and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2

SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.