Sports Coordinator

Organization Overview

At Vivo we are a charitable enterprise on a mission to raise healthier generations in Calgary and beyond. We want Canadians of all ages to achieve their optimal health at home, school, work and play. We’re creating local, evidence-based solutions to support individuals and whole communities be more active and connected by charting a course to make 10% shifts—shifts in people’s lifestyles, shifts in the care and design of communities and shifts in decision making at organizational and government levels.

With the support of new experiences and innovative built environments created with and for the community, their success stories will be proof of our mission in action. They’ll serve as powerful motivation for others, in Calgary and across the nation, to make their own changes for life.

As Sports Coordinator, you will provide front‑line supervision and leadership to a team of skating, sport and climbing instructors, ensuring the coordination and delivery of high‑quality, safe, and engaging programs. This role is responsible for coordinating day‑to‑day program operations, including scheduling, team support, and performance monitoring, while maintaining a strong presence on‑site to address participant needs and operational issues, including evenings and weekends.

You will also lead program planning, coordination and administration, contribute to team training and development, and ensure compliance with all safety protocols and organizational policies to foster an inclusive and positive environment for all participants.

Reports to: Child & Youth Manager

• Perform skating, sport and climbing administration duties including:
• Manage waitlists, enrolments and payments in Avocado.
• Complete data uploads to Avocado for skating, sport and climbing programs.
• Assist instructors with the completion of necessary forms and e-forms on the first day including talent release form, field trip forms and safety waiver forms.
• Assist the instructors with the sign‑in/sign‑out processes.
• Answering emails and phone calls.
• Complete weekly inventory of equipment and supplies.
• Complete any accident and injury report forms.
• Facilitate communications with parents, staff, participants, and direct supervisor.
• Respond to parent/guardian concerns in a professional manner.
• Create daily, weekly, and monthly staff and activity schedules.
• Support with the review of program content on the website related to registrations.
• Support with canceling or merging classes where required due to low enrollment or other reasons requiring cancellation.
• Assist with the development of the skating, sport and climbing budget and understand and monitor key components that influence targets.
• Work alongside your direct leader to promote skating, sport and climbing and provide accurate communications to current and future program participants and their families.
• Track, monitor and report spontaneous usage and impact; weekly, monthly and annually.
• Build strong relationships with our skating, sport and climbing audiences by fostering an active, social, inclusive and engaging learning environment for children and families.
• Demonstrate an upbeat, approachable and engaging personality to create a sense of community in all programs.
• Take the lead on responding to customer inquiries to resolution.
• Be onsite, available to guests and team members when programs are in operation.

• Assist your direct leader with recruiting, mentoring, developing performance, targets and the day‑to‑day performance management of the instructors utilizing Human Resources best practices to ensure a high‑performing team.
• Lead and provide clear direction and expectations to the skating, sport and climbing instructors on roles and responsibilities and empower and hold the team accountable for achieving established work‑plans and targets through the regular follow‑up, feedback and coaching.
• Be accountable for the development, progress and evaluation of work‑plans and performance targets for the skating, sport and climbing teams.
• Participate in the assessment, revisions, and revamping operational policies, procedures and…