Program Lead, Sport and Wilderness Programs

Program Lead, Sport and Wilderness Programs

As Program Lead, Sport and Wilderness Programs you will be overseeing all aspects of Win Sport’s Sport and Wilderness programming: summer, fall, winter and spring. You will ensure smooth operations and positive guest experiences by developing, implementing, maintaining, optimizing, and growing solutions within your function, and by developing, maintaining, and leading a successful team through performance management and evaluation of instructors and coaches.

You will also ensure equipment and work areas are safe and well-maintained for use by guests and team members alike.

A passion for sport and connections to nature across all seasons and several disciplines (basketball, hiking, time outdoors, camping, archery, volleyball, campcraft) and a sincere love for leading and staying active with others. Strong communication, leadership, administrative, and interpersonal skills. The successful candidate will ensure the enjoyment and safety of all participants, instructors and parents. You will align with our four key behaviors:
Safe
, Welcoming
, Inspiring
, Creative
.

• Responsible for leading, supervising, and training of Team Leads, Instructors, and Coaches
• Work with cross-functional partners to develop and update manuals, policies and procedures for all training and instructional features
• Work with Team & Culture to plan and execute recruitment of Instructors, Coaches, Shift Leads, and Administrative Team Members. Hire, develop, and maintain high-performing teams in each area of Sport Operations
• Create and lead training sessions for Win Sport team members on topics including instruction techniques, participant evaluation and safe equipment use
• Actively engage in instructor lessons and offer feedback to build an effective coaching system
• Contribute and provide operational insight during toolbox discussions
• Ensure scheduling and shift coverage are appropriate for daily business. Balance the needs of the organization, guest value, and the expectations of Team Members
• Ensure the completion and submission of timesheets to ensure payroll is done on time and accurately
• Oversee performance management of instructors, coaches, and administrative Team Members and provide feedback for improvement, including disciplinary measures as necessary
• Collaborate with the operations department to plan and organize operational and program needs to connect program requirements with venues available
• Maintain knowledge of industry best practices
• Act as Win Sport’s Summer Camp ambassador and build relationships with local groups
• Build, maintain, and adhere to departmental budget; achieve sales targets, oversee expenses and revenue including the oversight of temporary labor. Demonstrate cost consciousness in managing Sport Operations.
• Liaison with Guest Services for product knowledge of programs and services
• Lead by example in promoting a safe work environment by adhering to all Win Sport safety policy and procedures and ensuring one’s own safety is preserved along with the safety of co-workers, direct reports and Win Sport guests
• Other duties as assigned

• Minimum 5 years’ experience in a related field required
• 2 years of experience in a leadership role required
• Post‑secondary education in Sport & Recreation Management or related field of study is considered an asset
• Up to date and current First Aid and CPR is required
• Previous experience coaching and teaching required
• NCCP Certification is considered an asset
• Previous experience in the sport and recreation industry, preferably with a focus in mountain sport
• Reliable and conscientious in carrying out work‑related tasks
• Ability to manage multiple priorities in a consistently fast‑paced environment, with the ability to delegate tasks as appropriate
• Understanding of, respect for, and commitment to maintaining confidentiality where required
• Must be enthusiastic and have a positive attitude at work
• Strong computer skills, proficient in the use of Microsoft Office suite
• Strong communication skills both written and verbal
• Experience working with and leading individuals of all ages is an asset

• Able to…