Intake & Assessment Counsellor

Location:

Central Commons, 800-1000 7 Ave SW.
Full‑time temporary, 37.5 hours per week until February 28, 2027.
Salary: $60,000 - $77,000.

As a member of the Counselling Services Department on the Older Adult and Family Counselling team, you will provide client‑directed support to individuals, couples, and families that include a family member aged 55 or older, delivering services within the context of their community.

WHO YOU ARE

You bring warmth and professionalism to your work, creating a safe and respectful first point of contact for older adults and families.

You are a thoughtful and ethical practitioner who balances responsiveness with good judgment, ensuring assessments and referrals are handled with care and attention to detail.

You value collaboration and teamwork, working alongside colleagues and community partners to ensure participants receive coordinated and meaningful support.

WHAT YOU WILL DO
Counselling & Service Delivery

Serve as the first point of contact for older adults accessing intake services, assessing needs and eligibility for supports within and outside of the Agency.

Provide brief, client‑centered, strength‑based counselling (1–3 sessions) to individuals, couples, and families with a member aged 55+, delivered in community, virtually, and onsite.

Manage cases from assessment through intervention, documentation, referral, and closure, maintaining ethical standards and best practices.

Collaborate in supervision and with internal and external partners, ensuring service delivery aligns with agency policies, funder requirements, and community needs.

Participant Intake, Access & Service Coordination

Respond to service requests within two business days, gathering information, assessing eligibility, and connecting participants to appropriate services or referrals.

Apply consistent eligibility and prioritization procedures to support fair and timely access.

Maintain accurate waitlists and communicate regularly with participants and staff regarding service status.

Provide crisis response resources in accordance with established policies and procedures.

Data, Quality Assurance & Team Collaboration

Collect and compile monthly intake data to support utilization tracking and outcome analysis.

Participate in team meetings, contributing insights to support coordinated planning and continuous improvement.

Support quality assurance processes, including participation in quarterly file audits.

Community Collaboration & Information Sharing

Collaborate with internal teams and community partners to ensure coordinated, holistic participant care.

Share information about agency programs and services through interagency meetings and community networks.

WHAT YOU BRING

A master’s degree (MSW, MA, M.Ed., MSc, MC) in psychology, social work or a related discipline.

Membership in good standing with a regulatory body.

Completion of Alberta Family Wellness Initiative’s Core Brain Story.

Training and experience in strength‑based approaches, as well as previous experience working with older adults in a counselling environment.

Previous clinical assessment or intake experience is an asset.

Experience or training in single session, solution‑focused therapy and case management is an asset.

Skillful use of therapeutic modalities and clinical supervision, as well as the ability to collaborate with other professionals to enhance natural and professional supports is essential.

Strong attention to detail with the ability to act with discretion and confidentiality is expected.

Effective presentation and facilitation skills, along with effective communication and interpersonal skills.

A positive attitude, coupled with the ability to balance a dedication to quality service is essential.

Exceptional team orientation and collaboration skills.

Excellent oral and written communication skills.

Completion of the Natural Supports Framework is an asset.

Proficiency in Microsoft 365 with a focus on SharePoint, Word, Teams, and Outlook.

Proficiency, or at the very least, familiarity with case management software, such as Jane.

Ability to effectively manage and prioritize your emails and calendar.

Valid driver’s license, vehicle, and insurance are required.

WHY…