Patch – Relief Community and Family Facilitators

About Us

Hull Services has an organizational commitment to pursuing truth and reconciliation, decolonization and anti-oppression. Hull Services has long had a reputation for providing leading edge child, youth, and family mental health services. We work with children, youth and families who have experienced mental health struggles, behavioural problems, developmental delay, neglect, abuse and trauma. Hull offers them an opportunity to seek well‑being and happiness, with a focus on mental health.

Hull’s vision is for resilient young people and families to thrive within communities that support their mental health and well‑being. Hull’s programs and services include prevention and early intervention, family‑based treatment, school‑based services, community group care, campus‑based care, adult services and education and training. Located in Calgary, we have been serving Alberta’s young people and families for 60 years, and support over 8,000 young people and families each year.

For more information about Hull Services, please visit our website:

• Competitive total compensation package, including Health/Dental, Employee Assistance Program and RRSP matching
• Generous vacation, personal time off and sick day allocations.
• Workperks corporate discounts and discounts to a variety of different fitness facilities
• Free on‑site parking and walkable campus
• Collaborative, supportive and a fun place to work
• Opportunity to have a meaningful impact on children and young people

As a poverty reduction program, Patch delivers services to people living with low‑income, in an integrated, wrap‑around fashion, at place‑based neighborhood hubs located in Calgary Housing areas. Services reflect the expressed and assessed needs, priorities, and interests of participants – individuals, families, youth, and children. Patch services target the multi‑dimensional nature of poverty for people.

Patch is looking for relief Community and Family Facilitators (CFF) for their Bannister (South), Shaganappi (West), West Dover (SE), and Woodridge (SW) offices. Patch is open Monday through Thursday from 9-5 and Friday from 9-4.

We seek candidates who can best fulfill the duties and responsibilities identified below. This is an excellent developmental opportunity for someone seeking experience in a dynamic community program.

The Community and Family Facilitator is part of a team responsible for the day‑to‑day operations and walk‑in appointments at the Patch hub and will deliver services for Basic Needs & Referrals as well as support in Employment & Education, Financial Empowerment, or Community Connection.

All positions will be trained in skills for Psychological Recovery (SPR) and Natural Supports Framework.

• Deliver Patch services on‑site, in the community, one on‑one, in group settings, over the phone and virtually.
• Engage with individuals and families about their situation, build relationships, support with stress reduction, and introduce strategies to increase thriving through other Patch services or referrals to other community supports and services. Provide services to assess need, assist individuals with prioritizing areas of focus, and provide support and interventions accordingly.
• Promote the well‑being and mental health of participants, this includes providing general crisis support, teaching coping skills that help people develop skills and managing emotional and behavioral reactions.
• Provide supports and services to participants that aim to increase access to resources and enhance support systems, encouraging the development and use of natural supports.
• Provide support to participants to meet their basic needs (i.e., food, housing, transportation, employment, daycare, social support networks).
• Work collaboratively with surrounding community resources.
• Keep thorough and up‑to‑date records of contact with participants and the services provided.
• Travel to and from various community resource providers and services.
• Be prepared to work at any of the Patch hub locations to offer support and provide coverage as required and directed.
• Collaborate with colleagues to manage schedules to meet…