Rapid Outreach Case Manager

Rapid Outreach Case Manager

YW Calgary

YW Calgary is looking to add an Outreach Case Manager to our team! As an Outreach Case Manager with YW Calgary, you will be a crucial part of a transformative initiative that supports families in breaking the cycle of violence. Your role will make a significant impact on the lives of those you serve and will also strengthen YW Calgary’s influence and leadership in the community.

The Outreach Case Managers’ purpose is to provide support, referrals and advocacy to women living in Calgary and surrounding areas who may be experiencing domestic abuse.

This position is a 9‑month contract working Monday‑Friday from 9:00 am–5:00 pm, 37.5 hours per week. It will require some flexibility in scheduling to best serve clients and program requirements.

• Truly rewarding work; contribute to lasting, positive change for individuals and our community
• Flexible schedules and a hybrid work arrangement for eligible roles to manage work and life
• A supportive team environment and opportunities for professional development
• Onsite fitness and childcare facilities

• Assess risk and develop safety plans with clients experiencing imminent danger related to domestic violence.
• Support clients in identifying safe options and taking steps to ensure immediate safety.
• Provide crisis intervention and timely support during high‑stress or emergency situations.
• Conduct thorough assessments to identify client needs, strengths, and priorities.
• Develop, implement, and regularly review individualized case plans in partnership with clients.
• Support clients in setting goals and creating action plans that promote stability, autonomy, and independence.
• Connect clients to appropriate resources and long‑term supports, including housing, counseling, legal supports, and community programs.
• Provide community‑based advocacy and support, including:
• Court accompaniment and system navigation
• Referrals for basic needs such as food, clothing, and shelter
• Assistance accessing social services and community resources
• Work collaboratively with Crisis Shelters and other community agencies to ensure coordinated and responsive care.
• Apply trauma‑sensitive and harm‑reduction principles in all interactions.
• Demonstrate empathy, cultural humility, and respect when working with individuals from diverse backgrounds and lived experiences.
• Develop creative, practical, and client‑centered solutions to complex situations.
• Make informed, ethical, and timely decisions in the best interest of clients.
• Maintain personal composure and effectiveness under pressure while responding to crisis situations.
• Teach and model self‑regulation and coping strategies to support client wellbeing.
• Understand and respond to the complexities and dynamics of domestic violence.
• Provide appropriate interventions and referrals for individuals impacted by violence.
• Manage multiple cases efficiently within fast‑paced, time‑sensitive environments.
• Prioritize tasks effectively and meet or upon finding a successful candidate.
  Apply Today

  Submit your resume, cover letter, and salary expectations.

  Check out our website for more information about YW Calgary:

  YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.

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