Team Lead, Shelter Services; Shelter and IRS

Team Lead, Shelter Services (Shelter and IRS)

Job Category: Client Services

Requisition Number: TEAML
001010

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• Posted:
  December 29, 2025
• Full-Time
• On-site

Showing 1 location

• Pay or shift range: $60,000 CAD to $63,000 CAD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Join our Client Services Program as a Team Lead, Shelter Services (Shelter and IRS) and make a meaningful impact in the lives of those we serve. We're currently looking for a compassionate and dedicated Team Lead to fill a full-time, non-unionized position, working Sunday to Thursday 10am to 6pm.

Everyone has the right to feel safe, respected, supported and loved.

Fear Is Not Love  (the new brand evolution and operator of Calgary Women’s Emergency Shelter) works to inspire and build a dignity driven movement, cultivating communities that are free from domestic violence and abuse. We serve all people to live free from fear, neglect, violence, and abuse through a comprehensive range of innovative programs and services; from prevention and education, to counselling and emergency supports.

The agency plays an important role in the daily lives of individuals and families living with fear in their close relationships. In whatever way domestic violence impacts a person; whether they are a victim, someone who uses abuse and wants to change, or someone who knows another person being abused—Fear Is Not Love  is here to help.

Our goal is to help people to have violence-free lives, to live without fear, and get to the ultimate outcome – love. It’s what we all want and need. We are looking for people who want to be part of changing the conversation about domestic violence and abuse.

Fear Is Not Love  creates safe spaces. We listen, we support, we encourage and we are judgement‑free. We are relentless in our commitment to our clients, our communities and each other. We believe change is possible. At our core is an uncompromising commitment to our team of talented people who believe in our mission. We believe that when people feel empowered and safe, they are able to move forward with the best decisions for them and their family.

The Team Lead, Shelter Services (Shelter and IRS) is responsible for the day‑to‑day operation of Shelter and Imminent Risk programs and provides additional leadership support to the CAC and 24 Hour Helpline. Responsible for the supervision of both weekday and weekend Shelter Counsellors as well as Crisis Navigator and Counsellors.

• Works collaboratively with the Manager, Shelter Services to identify gaps, client risk assessment and support day‑to‑day expectations of the shelter in order to provide a safe, confidential, and supportive engagement with our clients.
• Provides monthly formal supervision and support to Shelter Counsellors and Crisis Navigator Counsellors.
• Works from a response‑based and trauma informed framework (oral and written).
• Works with the Manager, Shelter Services in assessing Shelter Counsellors and Crisis Navigator and Counsellors and completing probationary and annual performance reviews.
• Provides support and guidance regarding noteworthy and critical incident reporting and follow‑up.
• Participates in the recruitment, selection, onboarding, and training of new hires.
• Works in conjunction with the Manager, Shelter Services to coordinate and facilitate regular team meetings.
• Prepares and monitors staff schedules to ensure appropriate staff levels are met for safety and optimal service delivery.
• Works in conjunction with the Manager, Shelter Services to maintain approved budgets.
• Regularly reviews case notes, incident reports, monthly reports and provides feedback to staff to improve data collection.
• Ensures client and staff file documentation and program information are maintained in an accurate, timely, professional, and confidential manner, meeting accreditation standards.
• Provides counseling support when required to ensure clients support needs are met.
• Provides guidance and direction around crisis…