MSP Sales Support

Job Description

Our client is seeking a permanent Sales Support Candidate.

• Build and nurture strong client relationships by proactively understanding business goals, anticipating challenges, and recommending tailored IT solutions that drive customer success and retention.
• Ensure that the IT services delivered align with the client's needs and expectations.
• This includes monitoring service performance, addressing issues or concerns promptly, and working with technical teams to resolve any technical problems.
• Act as the voice of the customer – sharing feedback and advocating for improvements.
• Perform regular Technology Business Reviews with customers & create IT roadmaps and budgets for the customer.
• Seek opportunities to expand the range of services provided to the client – identifying upsell or cross-sell opportunities, recommending additional IT services or upgrades that could benefit the client.
• Create quotes for customers for new products and services.
• Assist sales team with quotes for products and services.
• Track, quote and manage customer subscription renewals and ensure contracts are renewed on time and with the correct quantities.
• Ensure customer related information is kept up to date in client systems.

• Experience with Microsoft 365 products, services & licensing is required.
• Customer Service experience managing multiple customers is required. Sales / Account Management training is highly beneficial.

• Bachelor's degree in business administration, communications, or a related field is preferred.
• Minimum 1 year experience with cybersecurity fundamentals is required.
• Experience working in the MSP / IT technical services field is preferred. CompTIA A+ Certification preferred.

• At least 3 years of experience in Sales & Marketing Coordination.
• At least 1 year of experience with Cyber Security industry knowledge.