Inbound Sales Specialist

ABOUT HELCIM

Helcim was founded with a mission at heart: to be the world’s most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think that’s a great way to do business.

From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

As a member of the Sales team you will play a key role in helping people love Helcim. You will help source new merchants; helping them find value in what we do. You will look for continuous opportunities to build your understanding of our product and our customers (talk to them!). You’ll pair that knowledge with The Way of the Helcim to engage with our customers in a human sales process that starts with ‘hello’ and seeks to deliver a solid understanding of our service and how they can use it to their full advantage.

Nothing makes you happier than building a relationship, sharing your knowledge and helping a small business succeed.

We do sales (and a lot of other things) the right way - this is a great opportunity to join a fast moving company with a product and customer focused vision you can believe in. You’ll have lots of responsibility, and with it lots of room to bring your creativity and ideas to further enhance the work of the Sales team, its connection to our customers, and drive ever greater sales results.

You will ensure our company remains true to our mission of being the most loved payments company from the very beginning of our customer’s experience with us.

• Identify and interact with new merchants through an array of channels (web, phone, chat, in-person) to help them understand what we do, how we can help, and recruit them to and/or enhance adoption of our service.
• Cultivate a deep understanding of Helcim, our payments services and tools (and how they fit into the wider payments market), and the problems our merchants are trying to solve – and show them how we can help solve those problems.
• Get results – drive growth in both new sign ups and look for way to improve our sales outreach.
• Be an ambassador – connect with and understand them, act in their best interests, follow-up on time, answer questions completely, set expectations and live up to them.
• Set up sales calls/meetings to demo and explain our service and platform to prospective merchants.
• Guide merchants through our sign up process and help resolve queries about our Fees, Terms of Service, Acceptable Use Policy, etc.
• Conduct cost comparisons for new prospects.
• Work with Success, Support, Marketing, Partnerships, Product and Dev teams to continually evolve sales and signup processes to drive strong results in inbound and outbound new merchant sign ups and product adoption.

• Has previous experience in SaaS, technology or financial services sales is an asset.
• Excellent written and verbal communication skills
• A strong time-management and organizational skills
• Is proficient with G Suite (Gmail, GDocs, GSheets, etc)
• Intuitive, self-motivated and positive
• Has past experience in a technical customer service position and sales is an asset

Being builders:
We build things ourselves and we build them well. We use technology and our creativity to overcome challenges that would seem beyond the capability of a company our size. We improve what is already there, invent our way out of problems and we never stop dreaming of better.

Choosing the harder path:
We believe that the right decisions are usually the harder ones, so we embrace the challenge and endure when others quit. We choose what is difficult because it is…