Warehouse production Supervisor - retail

Warehouse production Supervisor - retail

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre‑owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently‑used, one‑of‑a‑kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community‑based programs and services.

You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #Thrift Proud movement at

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Comprehensive onboarding and training from day one.

In‑house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

• Comprehensive extended health care plans for full‑time Team Members
• Company‑Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
• Paid time off from work for leisure or other hobbies
• A range of mental health services to assist you in managing daily life

Accountable for the overall management & oversight of the day‑to‑day production workflow of assigned production area within the warehouse processing centre. Directs and supervises the work of team supports and production team members. The Area Supervisor, Warehouse is guided by the Savers Vision and Core Values. Reports to the Operations Manager, Warehouse.

• Supervises the production workflow techniques, efficiencies, standards, and productive work pace in assigned production areas ensuring all sellable items are processed and processing targets are met.
• Conducts quality control checks to ensure accuracy of sorting/grading/pricing, high standards of condition of merchandise, and full merchandise utilisation. Course‑corrects as required.
• Identifies non‑performance and conducts analysis to clearly understand root cause of issues. Applies key learnings to achieve better results.
• Works productively, side‑by‑side with team supports and team members, through hands‑on involvement with sorting/grading/pricing and tagging, role‑modeling proper techniques and pace of work. Ensures team members are working effectively and efficiently.
• Works closely with Operations Manager to ensure proper and consistent flow of the product throughout the processing system.
• Informs Operations Manager CPC of merchandise supply requirements and merchandise quality issues.
• Ensures the Savers recycling programme is fully leveraged to reduce landfill and allow for further reuse of un‑saleable items.
• Informs the Operations Manager if machinery/equipment is not in good working order.

• Informs team members of operating plan targets, work assignments and progress against targets. Tracks and measures progress to targets.
• Regularly observes, interacts, trains, and coaches team members. Provides recognition and candid feedback about performance and behaviours. Communicates performance observations to area manager.
• Assists in the development of high potential team members for management positions through on‑the‑job, guided work.
• Role‑models and maintains a respectful, values‑driven workplace that adheres to all Savers’ Policies and Procedures.
• May be assigned to be…