Volunteer - Customer Experience Ambassador

Volunteer - Customer Experience Ambassador

Job Category: Retail Stores & Standalon

Requisition Number: VOLUN
001839

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• Posted :
  September 18, 2025
• Full-Time

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Great Work. Great People. Great Place. GREAT Purpose.

Are you looking for a career that makes a real difference in the lives of Albertans? Do you want to be part of a growing organization with opportunities for development? Do you want to look forward to coming to work every day? Do you want to work with others to make a difference with dignity and joy? Then Goodwill Industries of Alberta is the place for you!

About Goodwill:

Goodwill is dedicated to providing people with disabilities the opportunity to find meaningful employment. This is made possible as a direct result of the generosity of Albertans in our community who choose to donate to Goodwill, where these items are resold through our successful retail stores. Our dedicated, ambitious and hard-working team members are the key to our success. By showing that we care, working as a team, continuously improving, and being accountable, our organization is driven towards GREATness, all the while, inspiring Albertans to make a difference.

What you’ll be doing:

• Providing exceptional customer service at all times in a variety of situations to enhance the customer experience.
• Greeting members of the public throughout the store and providing information on the store.
• Educating customers about Goodwill’s mission.
• Providing access to locked dressing rooms and monitoring the number of items taken in the rooms.
• Rehanging miscategorized items on the retail floor.
• Ensuring floors are free of stock and that all rack and shelves are neat.
• Removing all stock tagged with the weekly pull colour and tracks pulls.
• Assisting cashiers with bagging and carry-outs for customers.
• Ensuring a clean, organized and safe work environment at all times, as per site image standards outlined.

What you bring to the table:

• Must be 15 years of age or older.
• Must pass a criminal record check.
• Exceptional customer service skills to interact with donors and members of the public.
• Must have conversational English skills.
• Dependability and reliability is required.
• Ability to work independently and unsupervised.
• Ability to work with volunteers and team members with a wide range of skills and abilities.
• As this position requires lifting, sorting and moving donations, candidates must be able to regularly lift in excess of 10 kilograms (22 pounds).

Please note that the selected candidate will be required to complete a Criminal Record Check.

We thank all applicants for their interest in being a part of our GREAT purpose!

Goodwill Industries of Alberta is an equal opportunity employer and prohibits discrimination of any kind.