Manager, Franchise , Popeyes Louisiana Kitchen

Join to apply for the Manager, Franchise Performance, Popeyes Louisiana Kitchen, Canada role at Restaurant Brands International

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Popeyes® is looking for a Manager, Franchise Performance to join our team based in the Calgary Area with coverage of the Western Provinces of BC, AB, SK, MB. Reporting to the Franchise Business Partner, the Manager, Franchise Performance (MFP) is a key partner and consultant for our Restaurants. The MFP reviews and analyzes Restaurant operating, financial, and business information and works collaboratively with Owners and Managers to improve overall results in these areas while ensuring Restaurants meet business and operating standards and guidelines.

The MFP is the primary communication link between Popeyes® and the Restaurant Owners and Managers within his/her district.

• Partner with franchisees and their teams to improve operational and local sales/traffic performance in restaurants and deliver a consistently great guest experience.
• Protect brand standards in areas such as food safety, restaurant cleanliness, and repair and maintenance by routinely advising franchisee restaurant leadership teams on areas of opportunity and strategies for maintaining excellence.
• Drive improvement in operations metrics (including Service (SOS) and Overall Guest Satisfaction (OSAT)) by coaching franchise organizations and restaurant teams on proper use of available tools and tactics for improving operations and guest experience.
• Ensure great results are achieved the right way with honesty and integrity by reporting restaurant metrics as true reflections of restaurant performance.
• Conduct Business and Operations performance reviews to diagnose opportunities and issues in the Business/Restaurant and create a detailed action plan for improvement in operations metrics and guest experience, alongside franchise groups’ personnel.

• Consult with, advise, and provide support to franchisees regarding restaurant operations for long-term improvement, and support in the immediate term.
• Develop effective professional relationships with restaurant team members, restaurant managers, and above restaurant leaders, enabling the productive and efficient exchange of information and ideas that drive performance.
• Discuss data‑driven, long‑term goals with franchisee teams and above restaurant leaders about operational and service needs, and strategies to achieve results.
• Create, get buy‑in for, and implement root‑cause action plans to correct critical brand standards or food safety issues.
• Help analyze and speak to franchisee results and operational drivers/metrics.

• Strong ability to build relationships, effectively communicate and positively influence Franchisees and other key constituents.
• Experience in a multi‑unit environment, knowledge of retail or restaurant industry operations and financial reporting.
• 3+ years of multi‑franchise operations experience.
• Bachelor's degree in business or related field required.
• 5+ years of operations…