Services Coordinator

Overview

Reporting to the Program Manager, Community Supports, the Employment Services Coordinator is responsible for the delivery of an employment services program offered to eligible WINS participants to prepare them for successful employment in the retail industry. The Coordinator works directly with participants and receives support from other members of the WINS team. As resources allow, the Employment Services Coordinator may also develop training & development for WINS in other staff and client service areas.

• Ensure a safe and welcoming environment for WINS participants
• Working with the Manager, Retail Operations, Human Resources, and other stakeholders, deliver a retail employment services program to WINS participants
• Work collaboratively with WINS staff to review and improve the program on an ongoing basis
• Manage the retail employment services program, including training delivery (conducting in-person activities such as classroom, role-play & game exercises, etc., and using e-learning platforms), participant evaluation, training evaluation, ongoing improvement, and training administration
• Lead the evaluation of participants through the program
• Identify areas of improvement and support participants in achieving success
• Contribute to the placement support process for participants after program completion
• Maintain updated and complete records of participant intake, evaluations, placements, statistics, and demographic data
• Maintain updated and complete records of training curriculum and materials
• Responsible for the supervision and coaching of participant during program delivery and WINS practicum work experience hours
• Build strong and productive relationships with partnering groups and organizations
• Prepare reports on program successes and challenges for management, stakeholders, and Board of Directors

• Must be eligible to legally work in Canada
• Post-secondary education related to adult learning and training (Education, Human Resources, etc.) is a significant asset. A combination of education and experience will be considered
• Experience in the retail industry. Knowledge of the skills required to be a successful retail employee
• Solid working knowledge of the full training cycle, including training design, training delivery, training evaluation, participant evaluation, and training administration
• Excellent presentation, customer service, and coaching skills
• Superior communication, collaboration, and motivational skills with both clients and colleagues
• Strong organizational skills with the ability to multi-task
• Experience working with marginalized and diverse populations and an understanding of issues that may impact women in crisis and/or in low income situations
• Team player with a desire to go above and beyond job description duties to ensure success of programs and people
• Strong personal affinity for helping others succeed
• Working knowledge of MS Office:
  Word, Excel, and Outlook; strong PowerPoint skills
• Valid Driver’s License and have access to a personal vehicle
• Available to work occasional weekend and evening shifts
• Able to provide satisfactory results of a Vulnerable Sector Search check through Calgary Police Service

Join an organization that is making a difference in the lives of thousands of Calgary women and their families. The Women in Need Society (WINS) is a Calgary-based charity dedicated to providing essential programs, resources, and connections that help women thrive. Guided by our Mission of connecting women and their families with the resources they need to build stability and resilience;

WINS works every day to create opportunities for women to move from crisis to community.

Together with donors, government, and community partners, WINS provides wrap-around support to women experiencing abuse, poverty, social isolation, or homelessness. Our Vision is to build a community where all women are thriving and creating resilient families. As part of our commitment to sustainability and empowerment, WINS also operates a successful social enterprise through our WINS Thrift Stores and the MORE Store by WINS.

These stores provide Calgarians with affordable shopping options, create meaningful employment opportunities for women, and help fund our charitable programs. By shopping and donating to WINS, Calgarians support local families while being kind to the environment.

At WINS, y our work has purpose and you will find a workplace where your expertise is valued, your ideas are welcomed, and your work contributes to meaningful, measurable change.

The culture at WINS is built upon our values. These values are at the heart of who we are and how we serve our community.

Integrity: Our actions match our words. We do what we say and say what we mean.
Diversity: Diversity makes us stronger. We welcome and respect different people, perspectives, and experiences.
Sustainability: We care for people and the planet. Our actions today impact our world tomorrow.
Collaboration: We are better together.…