Community & Family Services Manager

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith‑and‑values‑based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose Summary: The Community and Family Services Manager will provide supervision and support to the Community and Family Services in various programs related to community and client support in accordance with Salvation Army mission, values, and standards.

• Provide direction, support and team leadership to the Family Services Worker including PEAC Reviews and the duties as identified within the worker’s job description.
• Attend regular planning meetings with the Officers and Office Admin as part of the leadership team.
• Coordinate food bank operations – ordering and/or receipt of food donations, recording, general cleanliness; and organization including a first‑in‑first‑out inventory control system to minimize product waste.
• Give oversight to food hamper content as required, adjusting where necessary.
• Give oversight into the conducting of client intakes, assessing their needs and determining how we can best assist them; provide budgeting guidance to clients as required.
• Be available to listen to clients, providing sound advice where applicable. Offer prayer, or refer the client to the Corps Officer.
• Assist the Corps Officer with ongoing strategic planning to ensure programming reflects client need as these may evolve in our changing socioeconomic climate.
• Oversee Pathway of Hope (POH) programming, or in the absence of a formal program, ensure that POH principles are applied wherever applicable within our client base.
• Coordinate/organize/develop ongoing and seasonal programs such as Christmas Hampers, Toy Distribution, Summer Camps, Community Dinners, Sally’s Café, Birthday Gifts and other programs as required.
• Coordinate/organize/develop annual/seasonal donation and fundraising efforts such as Christmas Kettle Campaign, Red Bag Food Drive, Stuff the Bus, Camp BBQ, and other community outreach programs.
• Work with the Corps Officer to ensure that programs (including program reviews, inspections, and audits) meet contractual, legal and internal requirements.
• Responsible for the creation, ongoing review, and application of policies and procedures related to Family Services.
• Establish and maintain positive relations with Food Banks Alberta overseeing the acquisition of purchased and donated products while meeting or exceeding accreditation standards.
• Position may involve participation during chapel services and Celebrate Recovery program.

• Give oversight to the maintenance of accurate records of client information on The Salvation Army’s computer system while maintaining confidentiality and providing statistical reports.
• Maintain accurate written records, logs of activities, including activity reports and statistical information.
• May prepare and submit grant/funding applications; complete timely, accurate reports as required.
• Receive, record, secure monetary and non‑monetary donations; ensure information is forwarded to the Office Admin for the issuing of donation receipts for income tax purposes.

• Network with Salvation Army, government and community social services providers to coordinate resources for the benefit of clients and program.
• Represent The Salvation Army Drumheller Community and Family Services within the community, as directed, always being mindful of Public Relations principles.
• Maintai…