Donor Data & Systems Specialist

Monday to Friday | 37.5 hours per week. Reporting to the Director of Philanthropy, with a functional relationship to the Finance team, the Donor Data & Systems Specialist is responsible for the integrity, accuracy, and strategic use of donor and fundraising data across the organization that drives effective fundraising, donor stewardship, and organizational decision‑making.

• Maintain and continually improve high standards of accuracy, structure and cleanliness across all donor and constituent records.
• Monitor database health, identify data inconsistencies or gaps, and implement ongoing cleanup initiatives.
• Develop and maintain data integrity policies, workflows, and validation rules.
• Optimize database architecture, fields, tables, and coding systems to support efficient reporting and segmentation.
• Prepare regular and ad hoc reports for fundraising performance, trends, stewardship, and forecasting.
• Build queries, exports, dashboards, and analytics to support campaigns, appeals, donor journeys, and leadership decision making.
• Provide insights into donor behaviour, retention, revenue patterns, and data trends.
• Support forecasting, segmentation strategy, and the evaluation of fundraising initiatives.
• Enhance and document processes, automation, and efficiencies within Raiser’s Edge NXT.
• Troubleshoot database challenges and act as the inhouse subject matter expert.
• Support staff training on data entry standards, query usage, reporting tools, and database best practices.
• Build complex queries, segmentation lists, and exports for appeals, stewardship, and events.
• Work closely with the Finance team to support month end reconciliation and ensure alignment of revenue data.
• Conduct light prospect research using ethical and publicly available sources.
• Support pipeline development for major gifts, midlevel giving, and planned giving.
• Prepare briefings or summaries as needed to support gift officers.
• Assist in identifying potential donors based on giving behaviour and engagement patterns.
• Assist with fundraising initiatives as needed, including providing onsite logistical or data support for CHS events and third‑party fundraising.
• Provide donor customer service via phone and email regarding receipts, donor records, and general inquiries when required.
• Collaborate with staff and volunteers supporting data entry or fundraising operations.
• Occasionally assist with Animal Care duties when extra support is required.
• Perform other duties that support the Philanthropy team and the broader mission of Calgary Humane Society.

• Advanced experience with Blackbaud Raiser’s Edge NXT or similar fundraising CRM, including queries, exports, dashboards, and workflow design required.
• Strong analytical skills with proficiency in Excel or similar tools for data manipulation and reporting.
• Ability to translate data into insights and communicate findings clearly.
• Relevant degree or diploma (fundraising, nonprofit management, information systems, business analytics, or related field) considered an asset.
• At least 2 years of experience in a fundraising, data management, or donor services environment is an asset.
• CFRE designation or other relevant certifications considered an asset.

• Exceptional accuracy, attention to detail, and commitment to ethical data management.
• Strong organizational skills with the ability to manage multiple tasks and meet tight deadlines.
• Ability to troubleshoot problems and take initiative on improvements.
• High level of discretion and professionalism when working with confidential information.
• Strong customer service skills via phone and email.
• Ability to work both independently and collaboratively in a team setting.
• Physically capable and comfortable handling a variety of animals when required.
• Alignment with the mission and values of the Calgary Humane Society.

• Flexibility to attend events outside normal working hours when required, including evenings and weekends.
• Genuine interest in the welfare of animals and values congruent with the organization.
• Successful candidate will be required to provide a criminal record check at their own expense, to be arranged…