Account Director

We are looking for a motivated, strategic, and creatively minded Account Director to join our team. This role is ideal for someone who thrives in a smaller, entrepreneurial agency environment where senior leaders stay close to the work, client relationships are deeply collaborative, and great ideas matter as much as flawless execution.

• Serve as the senior, day-to-day strategic lead and trusted advisor for assigned client accounts. Building long-term client relationships that extend beyond individual projects.
• Lead client communications, meetings, workshops, and presentations with confidence and professionalism.
• Guide advertising, brand, and communications strategies that align with client business objectives and translate them into clear, actionable briefs.
• Proactively manage expectations, navigate complexity, and resolve issues quickly and effectively.

• Lead projects across integrated campaigns, digital initiatives, and website design and development engagements.
• Develop and manage scopes of work, including assumptions, deliverables, timelines, budgets, and dependencies.
• Lead scope change conversations and ensure commercial implications are clearly documented, approved, and managed.
• Monitor forecasting and billing in partnership with agency leadership.
• Identify opportunities for organic account growth, optimization, and additional value creation.

• Provide senior-level guidance on brand, campaign, and communications strategy.
• Ensure integrated thinking across creative, digital, media, PR, and paid channels.
• Provide clear, constructive feedback that elevates creative output while helping clients understand and buy into strong creative thinking.
• Bring a strong understanding of performance metrics, analytics, and measurement to client conversations.

• Mentor Account Managers and Coordinators, supporting their growth in client leadership, project management, and strategic thinking.
• Foster strong collaboration across creative, digital, production, and partner teams.
• Act as a strong ambassador for Trigger, upholding our values, standards, and reputation.

• 7+ years of experience in an advertising, digital, or integrated communications.
• Proven track record managing complex marketing, creative, and website projects.
• Strategic planning or marketing strategy experience is an asset.
• Related university degree or relevant diploma.

To apply, please send resume to: jaimency