Client Director,Projects Job Calgary area,Alberta Canada,Management

SUMMARY

The Client Director, Projects is accountable for program management and delivery, project delivery, client relationship management, and people leadership for the assigned programs.

KEY DUTIES & RESPONSIBILITIES

For the assigned programs:

Program Management & Delivery

Accountable for program management and delivery.

Plans client programs and assigns project management team members to projects within overall program.

Identifies program risks and develops and implements mitigation and contingency plans.

Oversees the development and implementation of project plans and budget, and overall execution of project delivery and close-out requirements.

Accountable for ensuring project management team delivers projects on-time, within budget, specification and scope, and in compliant with all regulatory, environmental, health and safety requirements.

Accountable for meeting key performance indicators/metrics for programs managed.

Accountable for ensuring implementation of effective processes to support optimum project delivery.

Provides input and contributes to strategic plans for programs managed.

Program Financial Management

Accountable for meeting profitability targets and effective accounts receivable management. Collaborates with Finance team.

Client Relationship Management

Develops and maintains effective relationships with clients. Position level of client representatives with whom this position interacts with include those at the senior management level.

Accountable for resolving escalated issues from project management team members, managing client expectations, and ensuring client satisfaction.

Contributes to acquisition of additional businesses. Continuously engages clients in discussions to understand and anticipate needs. Identifies and recommends opportunities for additional businesses.

People Leadership

Accountable for employee-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations

Other duties as assigned.

KNOWLEDGE AND SKILLS

Community college diploma in architectural technology, construction technology, engineering technology; preferred

At least 10 years of project management work experience

Well-developed program management abilities

Well-developed program budget and financial management abilities

Well-developed program risk mitigation and management abilities

Fully developed communication, influence, persuasion and negotiation skills along with ability to influence and negotiate with client representatives at the senior management level

Skilled at managing client relationships with ability to manage client relationships with representatives at the senior management level

A high degree of client service orientation

Skilled at managing vendor relationships and performance

People leadership abilities

Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize project delivery and deliver value to the client

Computer proficiency in MS Office applications in particular – MS Project, MS Excel, MS Outlook, along with ability to quickly learn new applications

Licenses and/or Professional Accreditation

One of the following, an asset:

Project Management Institute Accreditation.

Program Management Professional Accreditation.

LEED certification.

This is a regular, full-time position with a salary range of $108,068 - $135,085 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.


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