Field Supervisor - Existing Installations
Job in
Calgary, Alberta, T3S, Canada
Listing for:
Schindler Group
Full Time
position
Listed on 2026-03-07
Job specializations:
-
Management
Operations Manager
Job Description & How to Apply Below
Your main responsibilities
The Field Supervisor identifies opportunities through key customer contacts and industry information. The Field Supervisor locates sources for sale of company products and services, analyzes and reviews specifications and construction drawings to prepare estimates, prepares documentation for prospective current customers, and ensures it is communicated appropriately. Field Supervisor creates operational added value through the management of all resources in a satellite branch to meet Field Supervisor business targets based on the policies and procedures established by the company.
Customer and Account Management
Build and maintain favorable client relationshipsEnsure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
• Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimizedPortfolio Growth and Retention
Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectivesPlan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offeringsAssemble and present information for service and fixed priced repair offeringsIdentify and pursue potential customers to drive and support strategic growth objectivesAnalyze customer needs and secure desirable business through application of company products and servicesWork with owner and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologiesSource, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricingProcess Management and Administration
Develop sales proposals and prepare estimates for the sale of company products and servicesAssure full utilization of systems and follow best demonstrated practices (BDP)Prepare and maintain required customer information and files in accordance with established proceduresWork in cooperation with Contract Control on sales contract agreementsAccounts receivable management for assigned accountsParticipate in company professional development programs to enhance working knowledge of elevator company products, services and proceduresSafety and Supervision
Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervisionEnsure exceptional quality standards, training and performance of field personnelManage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee developmentMake sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirementsCoach hourly field employees Company’s methods of quality, productivity and safetyMonitor the work of all hourly field employees from both a quantitative and qualitative point of viewReview of time tickets for accuracy and maintain vacation schedulesPersuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivityFinancial Management
Manage/support all service work in area of responsibility within framework of financial budgetProcess and Quality Management
Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.Implement route management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum levelProvide technical support to Sales and Field employeesEnsure ISO complianceWhat you bring
Post Secondary – preferably in Business or Engineering3-5 years in…
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