Assistant Site Manager AB

Compensation $70,000.00 - $80,000.00/year

Job Description

At LAZ Parking, it’s not just what we do, it’s the way we do it. As one of North America’s fastest-growing and largest privately held parking management companies, we take pride in creating exceptional customer experiences while delivering reliable and efficient operations.

At Calgary International Airport (YYC), LAZ oversees parking operations, enforcement, taxi services (starter, holding lot, and curbside dispatch) — ensuring seamless, safe, and professional transportation management that meets the highest airport standards.

Spirit of the Position:

The Assistant Site Manager supports the Site Manager in the overall administration, leadership, and daily operation of all on-site services at Calgary International Airport, including parking management, taxi operations, curbside dispatch, and enforcement functions.

This position plays a pivotal role in coordinating operations, mentoring supervisors, ensuring compliance with airport and regulatory standards, and fostering a culture of safety, accountability, and service excellence.

Core Responsibilities

Operational Oversight

• Support daily management of airport parking operations, taxi dispatch, taxi holding lot, and curbside traffic flow.
• Ensure compliance with all Airport Authority protocols, safety regulations, and company standards.
• Monitor staff scheduling, attendance, and performance to ensure optimal coverage and efficiency.
• Assist in implementing contingency and emergency response plans, maintaining 24/7 operational readiness.
• Collaborate with supervisors to manage day-to-day site issues, ensuring smooth operations across all service areas.

Personnel Management and Training

• Supervise frontline team members and shift leads, ensuring adherence to standard operating procedures.
• Support hiring, onboarding, and continuous training programs — promoting professional development and compliance.
• Maintain accurate records for licensing, certifications, and airport access credentials.
• Reinforce LAZ’s servant leadership culture by modeling professionalism, teamwork, and customer care.

Client and Stakeholder Relations

• Assist the Site Manager in maintaining strong, transparent relationships with the Calgary Airport Authority and other key stakeholders.
• Attend operational meetings, report on performance metrics, and address issues proactively.
• Serve as a liaison between LAZ Parking, taxi companies, enforcement staff, and airport partners.

Financial and Administrative Duties

• Support budgeting, forecasting, and expense control measures to achieve financial goals.
• Assist with preparation of operational and financial reports, ensuring data accuracy and timely submission.
• Track key performance indicators (KPIs) and contribute to performance improvement initiatives.
• Manage inventory and company equipment, ensuring accountability and maintenance compliance.

Customer Service and Quality Assurance

• Promote a customer-first culture, ensuring all guests and transportation partners receive professional and courteous service.
• Monitor curbside operations to ensure safe and efficient vehicle and pedestrian flow.
• Handle escalated customer concerns tactfully, ensuring timely resolution in line with LAZ and Airport Authority standards.

Qualifications

Education & Experience

• Bachelor’s degree in business, Hospitality, Logistics, or related field, or equivalent work experience preferred.
• Minimum 2 years of supervisory or assistant management experience in parking, transportation, or airport operations.
• Proven ability to manage frontline personnel and deliver high-quality service in a dynamic environment.

Skills

• Strong leadership, communication, and organizational skills.
• Ability to multitask and adapt to fast-paced, high-stakes environments.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Analytical mindset for operational data and financial reporting.
• Capable of coaching, conflict resolution, and team development.

Physical Demands

• Willingness to work in various weather conditions (heat, cold, snow, rain).
• Ability to stand, walk, and move between multiple operational areas for extended periods.
• Must be able to lift or move up to 50 lbs…