Director of Operations

Salary Range: $ To $ Annually

Must live or be willing to relocate to Calgary or Canmore, AB

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

• Discretionary bonus scheme!
• Group health benefits plan (Dental, Vision, Paramedical, and more)
• Generous staff discounts at all our properties
• Family and friends discount at Basecamp properties
• Free access to the Everwild Nordic Spa
• Discounts on food & beverage at Rhythm & Howl
• Company paid staff events.
• Room for advancement in our growing company
• Be part of western Canada's fastest-growing hospitality brand
• A hands-on people focused Basecamp culture

The Director of Operations is responsible for leading and overseeing the day-to-day operational performance of the hotel portfolio, ensuring consistency, efficiency, and exceptional guest experiences across all properties. Reporting to the Vice President of Operations, this role focuses on building and managing a high-performing “A” team, aligning operations with organizational goals, and driving service excellence.

Working closely with executive leadership, General Managers, and key corporate functions, the Director of Operations helps shape an attractive and competitive product for travelers. The role involves planning, directing, and coordinating operational activities; establishing and monitoring procedures and service standards; and ensuring optimal use of human, material, and financial resources within approved budgets. Ultimately, the Director of Operations ensures smooth hotel operations while maximizing guest satisfaction, team performance, and overall portfolio success.

Locations:
Must live or be willing to relocate to Calgary or Canmore, AB

Standard : Cultivate a high-performance culture that attracts, develops, and retains exceptional talent while setting the benchmark for excellence within our region.

• Champion and embody the Basecamp brand and culture across all operational departments.
• Partner strategically with People & Culture on workforce planning, talent acquisition, and organizational transitions.
• Provide oversight to departmental leadership in coaching, performance management, and employee engagement.
• Conduct probationary and annual performance reviews of direct reports to ensure alignment with company standards and objectives.
• Ensure consistent application and enforcement of company policies and procedures while fostering a culture of accountability and respect.
• Oversee implementation of workplace safety and compliance programs, ensuring all operations meet or exceed health and safety standards.

Standard : Ensure operational and financial performance aligns with strategic goals, maintaining profitability and efficiency across the portfolio.

• Collaborate with the General Managers and Director of Revenue & Sales to optimize room readiness, pricing strategy, and revenue generation in alignment with seasonal demands.
• Provide direction on departmental budgets and labour management to achieve targeted financial outcomes.
• Oversee monthly financial reporting, ensuring accuracy in projections for Net Operating Income, Rooms, and Administrative budgets.
• Lead continuous improvement through ongoing financial review and audit response processes.

Standard : Provide strategic oversight of property operations to ensure service excellence, operational efficiency, and brand consistency.

• Work to refine operational frameworks and service standards.
• Set the tone for exceptional guest satisfaction and operational discipline through leadership visibility and strategic direction.
• Uphold and advance standards of cleanliness, maintenance, and presentation across all properties.
• Lead cross-property…