General Manager

Key Equipment Services
General Manager

$90,000 to $105,000 annually

Who we are:

Key Equipment Services, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in western Canada. We have 40 years of history, and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence, and we maintain a sizable inventory of OEM parts.

We are the industry leader in Canada, and we care beyond service!

A Day in the life:
The General Manager is responsible for overseeing the operations, customer retention, business development and administration functions across our four branches located in the Prairies. The position requires collaboration with department leaders to create budgets, develop business plans and create productive and sustainable relations to drive client growth. This role will report to the Director of Operations. This is an active job opening for a vacancy that currently needs to be filled.

Responsibilities:

Business development and customer retention.

Create, implement and evaluate the division's business plan.

Build relationships with new and existing customers.

Develop operational policies and procedures to support the day-to-day business activities.

Promote a positive workplace culture that encourages service excellence and high employee morale.

Monitor the budget to ensure that sales targets are met, and staff are continually motivated to achieve sales and performance objectives.

Support and participate in performing various HR functions, including employee hiring, training and development, performance appraisals, health and safety, etc.

Improve organizational processes with a focus on quality, productivity and efficiency.

Ensure all legal and regulatory documents are completed and monitor compliance with laws and regulations.

What you will bring:

Three years+ of experience in an Operations Management, Sales Management or Business Management role

Understanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management

Customer service orientated with excellent communication skills and the ability to support escalated issues

Proficient MS Office with experience using a variety of ERP systems

Must be able to travel 35-45% of the time across branches within Western Canada (i.e. Regina, Saskatoon, Edmonton, Calgary, etc.)

Why work for us?

Industry-leading compensation

Each day brings new challenges and endless learning opportunities

Comprehensive group benefits and retirement savings program

Extended health, dental and LTD

Training and Development Opportunities

Industry leaders in Canada

You will be part of a growing, stable organization, that is the industry leader in Canada

Our recruitment process:

After completing your application through our career website or a job board, you will receive an email from Key, letting you know that we received your application.

Any emails you receive will come from one of these domains: ; ; ;

If your application is being considered for further review you will receive an email from one of our HR team to set up a telephone interview.

Once the telephone interview is completed, if you are advanced to the next step, you will have an in-person interview with one of our hiring managers.

We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be at least eighteen years old and able to live and work in Canada.

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