Operations Manager

Summary

Hines Facilities Services Ltd. provides integrated facilities management solutions, including janitorial, landscaping, snow removal, and operational support for municipal, commercial, and public‑sector clients across Alberta and British Columbia. With over 30 years of combined experience in the industry, Hines Facilities Services Ltd. has built a reputation for delivering reliable, high‑quality services that maintain complex, high‑traffic sites with precision, consistency, and professionalism.

The Operations Manager is responsible for:

• Leading and managing all branch operations in Alberta.
  • Develop and execute operational strategies for Alberta that align with corporate objectives.
  • Oversee and support Branch Supervisors/Managers in achieving operational excellence.
  • Drive continuous improvement initiatives in quality, cost control, safety, and customer satisfaction.
  • Using AI and other technical tools to improve our operations communication and service application.
  • Gather Data for estimating jobs using Excel spreadsheets and other tools to present findings to senior management and the executive group.
  • Strong Analytical background is essential to our organization's success.
• Driving operational efficiency, continuous improvement, and innovation in service delivery.
  • Lead workforce planning, recruitment, and retention strategies for Alberta operations.
  • Ensure branches are adequately resourced, trained, and supported, including maintaining inventories for equipment and overseeing scheduling of services and staff.
  • Oversee performance evaluations and talent pipeline development for operational leadership.
  • Ensuring efficient operation of computer systems, identifying areas for improvement and proposing IT solutions to improve operational efficiencies.
• Ensuring consistent delivery of high-quality services that align with organizational objectives for revenue, safety, and customer satisfaction.
  • Standardize operational procedures and ensure consistent execution across branches.
  • Oversee lifecycle management of assets, fleet operations, and preventive maintenance programs. Use of online forms and data collection software for reporting and analysis.
  • Monitor operational KPIs and implement corrective actions as needed.
• Developing, implementing, and monitoring operational KPIs, policies, practices, and safety programs across multiple branches.
  • Champion a culture of safety across all operations.
  • Ensure strict compliance with EH&S standards and regulatory requirements.
  • Lead safety audits, hazard reviews, and risk‑mitigation strategies.
• Acting as the direct operational link between branch leadership and the CEO.
  • Manage Alberta’s operational budget, optimizing costs while driving growth.
  • Monitor financial performance and profitability of each branch.
  • Report monthly to the CEO on operational performance, risks, and opportunities.
  • Oversee client relationships to ensure any complaints are resolved.
• Other duties assigned and consistent with the role.

• Permanent and full-time (40 hours/week).

• English

• $74,880 per year based on skills, qualifications, experience, etc.

Entitlement to participate in Group Benefits Plan after a 3‑month probationary period (if applicable), including extended medical health coverage, vision care, dental care, long‑term disability, life insurance, and employee assistance plan. Paid time off.

Calgary, Alberta, Canada, and client project sites

• Bachelor’s degree in information systems, business management or a related area required.
• Post Graduate Education in Project Management required.

• 6+ years of progressive leadership in project management and operations, with at least 2 years in a multi‑site management role.
• Proven track record in facilities services, logistics, supply chain, construction materials, or related service industries.
• Experience in Lean initiatives, operational excellence, and process improvement.
• Strong financial acumen with experience managing budgets, P&L, and capital investments.
• Excellent communication, negotiation, and stakeholder management skills.

Are you authorized to work in Canada? Only apply to this job if you are a Canadian citizen, a permanent resident or have a valid Canadian Work Permit or Study Permit. Kindly indicate your type of work authorization in Canada if you are not a Canadian citizen or permanent resident. We will not respond to your application if you are not authorized to work in Canada.