MGR Fitness

Calgary, MNP Community & Sport Centre, 2225 Macleod Trail SE, Calgary, AB , CAN

Role: The Manager of Fitness is responsible for the operations and staff of the Fitness Centre, Group Fitness and Dryaland Fitness Programs.

Reports to: Director of Fitness & Training

• Free facility access based on hours worked plus a variety of free and discounted programs & services.
• Employee recognition program.
• Annual staff events including BBQs, Corporate Challenge, December holiday party and many more.
• Free parking and close to transit with a C-train and bus stop steps away.

Team Building/Daily Team Support:

• Provide effective leadership with a strong focus on motivating the Coordinators, Fitness Center Staff, Equipment Maintenance Staff and Group Fitness Instructors. Specific duties include hiring, training, leading by example, coaching, scheduling, payroll and performance management.
• Empower employees to handle operational challenges and encourage staff to provide exceptional legendary service.
• Train, recruit, and develop a successful team to strive to meet established job expectations, promote our product offerings, and provide service knowledge standards including the delivery of job specific training for new hires.
• Act as the main point of contact for employee continued education and development.
• Be accountable for the performance of the Fitness Centre Staff, the Group Fitness Instructors and Equipment Maintenance Staff in meeting team objectives.
• Establish solid working relationships within the team and other departments to ensure a cohesive working environment.
• Work collectively with other Department Managers and Directors to set up employee departmental in-services on a recurring basis.
• Carry out and lead by example at a high level all employee performance standards & expectations.
• Backfill for frontline team members as required.
• Attend Leadership training when required.
• Rotate within the Fire Warden role with other building wide Managers and fill in for Duty Manager in emergency situations.
• Act as a key information source by providing the Director of Fitness & Training with customer feedback, system enhancements, recruitment needs, training and development needs, ideas for rewards and recognition, new programs/services and on‑going quality improvement.
• Coordinate work activities by scheduling work assignments, setting priorities, and delegating work accordingly.
• Evaluate employee performance and provide feedback, coaching and formal evaluations.
• Conduct monthly reporting outlining KPI’s specific to group fitness classes, fitness facility usage and programs.
• Ensure employees have clear goals and are aware of expectations.
• Ensure that employees adhere to all health and safety regulations.
• Monthly walk‑throughs to address facility layout and potential safety concerns.
• Translate strategic goals into practical actions that are filtered into annual fitness and training performance goals and objectives.

Customer

Experience:

• Actively communicate with both internal and external customers on special events, program and service changes and new incentives.
• Assist both our internal and external customers by providing prompt, sincere, and professional responses to questions and concerns that arise; striving to exceed our customers’ expectations.
• Communicate program cancellations and operational challenges and changes to the Marketing Team to reflect online media accordingly.
• Be the main point of contact for product knowledge and services available in the department.
• Assist and empower employees to handle customer complaints by providing a customer centric environment.
• Monitor comment cards, feedback and evaluation forms received by tracking and reviewing information, and following up in a timely manner and implement any follow up plans as required.

Planning and Organizing:

• Participate in the development of the annual fitness and training operational and capital budgets in conjunction with the Fitness & Training Director.
• Be accountable for meeting the budget targets for the department in terms of revenues and expenses.
• Creation of new business in fitness and group fitness.
• Work with the Sales and Marketing Team…