Parts & Service Area Manager

The Parts & Service Area Manager, reporting to the Western Business Center Service Manager. The Parts and Service Area Manager is a dealer consultant helping with dealer processes in customer experience, warranty and revenue generating position. They are responsible for a district of Chrysler, Dodge, Jeep, RAM, Fiat and Alfa Romeo Dealership for the Parts and Service Business.

Responsibilities of the position will include:

• Maximizing district service and parts sales, revenue, customer service, and the development of strategies supporting established targets established in his/her area of responsibility;
• Acting as the liaison between the manufacturer and retailer;
• Ensuring proper levels of Customer satisfaction are achieved at dealerships while constructively identifying areas for improvement;
• Supporting dealers with special promotions, warranty claims assistance, and service contract penetration;
• Motivating and leading independent entrepreneurs to higher levels of performance consistent with marketing plans, merchandising, financial statement review, and new product launch training.
• Working with dealer on current programs in aftersales, customer service and service lane to ensure benefit of customer and dealer from the purchase process to vehicle sundown.
• Growing of the 2nd line Bpro with dealer for all makes programs and used cars.
• Working with independent repair facilities, wholesale distributors to grow dealer wholesale business.
• Work closely with peers and leadership team of both Sales and Network to ensure alignment, perception and reality of unified front, exceptional support.
• Challenge status-quo, discover and champion best practice benchmarking, process improvement.
• Develop and raise the technical expertise and competency in the dealership.

FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.