Operations Manager

Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. The company has experienced significant growth and has more than doubled in size in the last 5 years.

We support our self‑motivated team’s professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Rentokil Terminix business. We pride ourselves on being a trusted partner to many of the world’s leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality.

Rentokil-Terminix is currently seeking an experienced Operations Manager in Burnaby, BC. The Operations Manager will be responsible for training, leading and developing a team of service technicians and for achieving sales and revenue goals, client loyalty and retention, as well as ensuring the team provides exceptional service to our clients.

• Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients.
• Provide direction to staff in all aspects of operations, service and client care.
• Manage basic financial performance of the operations, including revenue growth and expense control.
• Travel daily throughout the territory visiting clients, assisting pest technicians, and partnering closely with the sales team on business development.
• Work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly and yearly reports as required.
• Monitor and adjust scheduled appointments for efficiencies, field routing, client quality control audits, and account management.

• Bachelor’s degree (preferred but not required).
• 3–5 years in a management role with emphasis in customer service.
• Pest control management experience required.
• Success in training, mentoring and coaching service professionals.
• Excellent verbal and written communication skills.
• Previous experience in a route‑oriented, service environment is a plus.
• Ability to obtain and maintain licenses/certificates as required by federal, provincial and local regulations.
• Must pass pre‑employment background screen.
• Must possess a valid driver’s license and pass motor vehicle record search.

• Company car.
• Company events.
• Dental care.
• Employee assistance program.
• Extended health care.
• Life insurance.
• Paid time off.
• RRSP match up to 3.5%.
• Vision care.

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil-Terminix Steritech is committed to providing accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.