Director, Client Operations
Job in
Calgary, Alberta, T3S, Canada
Listing for:
ddrc
Full Time
position
Listed on 2026-01-19
Job specializations:
-
Management
Operations Manager, General Management, Program / Project Manager, Business Management
Job Description & How to Apply Below
WHAT THE ROLE PROVIDES YOU:
The DDRC hires passionate, driven individuals who live our values and can work independently. We offer a variety of roles, competitive benefits, and a culture that supports work/life balance.
We offer semi-fixed schedules that may change based on clients needs, paid training, development, coaching, Benefit Plan, Health Spending Account (HSA), Employee and Family Assistance Program (EFAP), WCB, vacation days, free parking, mileage where applicable, statutory holidays, and Agency complimentary hours off per year.
KEY RESPONSIBILITIES:
Demonstrates strength, maturity, and wisdom in the management of interpersonal and organizational challengesCollaborate with Managers by providing guidance and recommendations for process improvements and challenges involving client satisfactionSupports program managers to develop programs plans, objectives, and outcomes that align with strategic priorities established in the operations planTo role model seasoned leadership skills and be recognized as a skilled and capable professionalStrong coaching, mentoring skills; able to teach othersEnsure compliance with Agency policies, procedures, mission, and valuesSupport program managers to develop program plans, objectives, and outcomes that align with strategic priorities established by the CEO and Board of DirectorsParticipate in the strategic development of business and operational plans; visioning, influencing, and promotion of systemic operationPossess strong business skills and demonstrate the ability to promote and expand service; community support/partnerships, fee-for-service, and profit possibilitiesParticipate in the formulation of innovative business development strategies, creating productive and sustainable relations through partnerships, associations, and the community at large in an effort to drive client growthParticipate actively in Management Team meetings and activitiesRepresent the Agency on external committees as required to advance the Agency’s standing in the disability sectorDevelop and maintain professional and collaborative relationships with funders, including FSCD and PDDBe creative when assessing and managing program delivery effectiveness while ensuring all program initiatives are aligned with the Agency’s mission and visionPromote excellent customer service and client satisfactionDemonstrate knowledge of, and promote ethical behaviour, the Agency's mission, vision, value statements, standards, policies, procedures, and standardsIdentify funding challenges, develop appropriate strategic responses, and deliver innovative solutions that support agency growthDevelop partnerships with community members or other professionals to support the goal of inclusionPromote the needs of the disability sector to government and non-government organizationsConfidently manage changing environments, needs, and requirementsSupervise and oversee the day-to-day administrative tasks such as maintaining information files and processing paperworkEnsure client files align with accreditation standards and DDRC processes are completed professionallyAnalyze trends and anticipate staff or program requirements to meet changing demands and accreditation standardsDemonstrate strength, maturity, and wisdom in managing interpersonal and organizational challengesCounsel and guide employees with performance planning and developmentOversee, monitor, and analyze costs and prepare budgets in collaboration with Program Managers and the ControllerLiaise and communicate with CEO, Human Resources, Finance, IT, and Communications to create a unified approach to agency workCollaborate with key stakeholders on recommended action plans to resolve client or stakeholder concerns in a proactive and effective mannerWork with others to gather continuous feedback from clientsEvaluate and provide direction to staff members by providing visionary and inspirational leadership and guidance in all facets of the organizationTakes accountability to ensure all mandatory certifications and training are kept currentEnsure that staff attend required workshops/training sessions in a timely mannerEnsure all required…
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