Warehouse Supervisor

Job Description

Posted Thursday, January 8, 2026 at 8:00 AM

We know what it means to put the customer first—our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded. We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career.

• Provide day-to-day leadership and direction to direct reports by communicating job expectations, appraising job results, coaching, counselling, and disciplining as required
• Ensure warehouse is adequately staffed in order to provide superior customer service
• Communicate customer service policies, procedures, and standards relating to phone and in-branch interaction with customers to Warehouse staff
• Lead by example, demonstrating excellence in customer service and cultivating an atmosphere of collaboration and teamwork in providing customer service
• Ensure warehouse employees are being continually trained in skills required to perform their job duties and deliver a high standard of customer service including computer skills, product knowledge, and customer relations
• Work with Operations Manager to schedule staff development and training activities

• Plan, direct, and coordinate the efficient and economical receipt, storage, sorting and distribution of all products, supplies and returns
• Ensure replenishment is accurate, efficient, and maximizes productivity
• Ensure end of day and end of month activities are delegated and completed on time
• Review warehouse-related queues in the system and take action when required
• Identify warehouse equipment needs and make recommendations for purchase when required

• Prior warehouse leadership experience required
• Thorough understanding of inventory management and warehousing best practices
• Plumbing product knowledge a definite asset
• Strong communication skills, both verbal and written
• Ability to lift 50 lbs

Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail home improvement markets through a network of 32 distribution warehouses and showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. ROBINSON’s reputation as a growing company with a customer-service oriented culture continues to attract and retain top quality people and has earned it Platinum status among

Canada’s Best Managed Companies.

ROBINSON is committed to a diverse,inclusive,and respectful workplace. We strive to foster an environment thatvaluesourdifferences and believe in giving back to the communities in which we live and work.

ROBINSON will provide accommodation for candidates with disabilities throughout our interview and selection process.

Thank you to all interested candidates, only those selected for an interview will be contacted.