Driver Guide Supervisor, Touring

Position: Driver Guide Supervisor, Open Top Touring
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

ROLE & RESPONSIBILITIES

Reporting to the Manager of Open Top Touring, the Driver Guide Supervisor is a guest-facing role, responsible for leading a team of Driver Guides and Guest Experience Agents, including fostering a positive team culture and ensuring the Company goals and values are upheld. Position is contingent upon successful completion of training and acquisition of Alberta Class 4 Drivers License.

Assist with the management and upholding of Pursuit's Hospitality Standards at the Brewster Transportation Centre (Depot), with a primary focus of Open Top Touring
Assist with recruiting, training, and development of staff alongside the Open Top Touring Manager and Guest Experience Supervisor, including leading training sessions on Brewster and Pursuit products
Perform same duties as employees under supervision, including Driver Guides and Guest Experience Agents
Lead by example to create a positive work environment, ensuring staff follow policies and deliver excellent guest experiences
Work closely with the Open Top Touring Manager and collaborate with teams from other lines of business within Pursuit to ensure smooth operations and effective communication
Maintain reference guides, scripts, and tools to align with current business expectations, while providing coaching, feedback, and support to ensure team members' ongoing development and alignment with business goals
Maintain clear and professional communication with leadership in both Transportation and Pursuit, ensuring concise and effective handover messages and collaboration
Coordinate daily operations, solve problems, and report issues promptly
Maintain clean, organized, and well-stocked work spaces
Serve as the escalation point for customer service issues, providing efficient and effective resolution and subsequent follow up and reporting as required
Maintain and enforce company policies and safety guidelines, ensuring staff compliance through regular training, coaching, retraining, and disciplinary actions when necessary
Execute all work in a safe, professional manner in compliance with Health & Safety and Pursuit's Always Honest Policy
Conduct evaluations of team members throughout the season and provide feedback
Coordinate with Dispatch and Compound for vehicle usage and maintenance
Assist with cash handling and daily reconciliations, providing support where required
Promote a positive team environment through well-being checks, recognition, and team-building activities. Recognize achievements through innovative ways of rewarding staff, aside from Peak Awards
Work varied shifts to support different departments within Transportation and maintain a presence at all operating locations. Scheduled for on-call support as required
Work independently with accountability, manage tasks effectively while upholding responsibility for meeting deadlines and achieving results
Collaborate with other leaders to ensure that teams are striving to meet targets and help with the implementation of promotional items
Responsible for ensuring all team members understand Pursuit company values and the Open Top Touring, Brewster Transportation and Pursuit Adventure Centre brands
Participate in additional training when offered

REQUIRED SKILLS & QUALIFICATIONS

Alberta Class 4 Drivers License, or willingness to obtain
Experience in commercial driving an asset, but not required
Strong customer focus providing friendly, professional, and efficient service
Passion for employee and guest safety
Effective problem solving and critical thinking skills
A results-driven individual, who can…