Field Services Technician

(1 Full-Time permanent remote position, located in Calgary, AB)

Our operations and client services departments are key to the success of our business, and the success of our customers. These departments work together to ensure our customers receive high-quality products and customer service. Our teams focus on building, testing, and repairing products, building, and integrating larger scale solutions, and providing both on-site and remote technical support to our customers. We are looking for a Field Services Technician to join our Field Services group in our pursuit to provide our customers with the highest quality products and world-class support.

We Are Campbell Scientific

We work to make a difference and help those working to advance science and technology for the benefit of humankind. Through our advanced measurement systems, our goal is to provide key insights to people using science and technology to solve massive global challenges including severe weather, climate change, limited natural resources, sustainable food production, energy production and distribution, and infrastructure safety.

• Industry competitive salaries.
• Excellent benefits beginning on your first day with us.
• Personal time off to ensure a balance between work and life.
• A great work culture where we work hard and make the time to enjoy both our work and the people around us.
• Challenging and engaging work that makes a difference on a global scale.

The Field Services team is responsible for seasonal travel to perform product installations, commissioning, and maintenance, along with a variety of sales and customer service responsibilities. This includes the following:

• Conducting on-site installation, maintenance or troubleshooting service visits individually, or partnered with other in-house field technicians, which could include third-party subcontractors, or customer contacts.
• Collaboration and building close relationships with field service team members
• Troubleshooting hardware and software issues in-house, on-site, over telephone, or email, including the potential for on-call after hours support for field sensors and other Campbell Scientific products.
• Review and updating of procedural, safety documentation and regularly scheduled inspections.
• Assisting with testing and configuring project/contract specific hardware
• Coordination of work with various subcontractors and project managers.
• Tracking and managing project time, expenses, equipment, and PPE

• Completion of related post-secondary education or journeyman certification (For example: Instrumentation Technician/Engineer, Electronics Engineering, etc.) or equivalent.
• Minimum of 1 to 3 years of related experience with field / electronic instrumentation.
• Equivalent combinations of education and experience may be considered.
• Strong mechanical skills, a basic knowledge of electronics, and a high level of technical troubleshooting ability.
• Proficiency using Microsoft Office Suite and application specific software.
• A strong capacity for self-sufficiency, and a capacity for both teamwork and building strong relationships.
• Possession of Class 5 drivers’ license, three years of driving experience, and a clean 3-year abstract showing zero moving violations within the last 30 days.
• Ability to travel extensively and work irregular hours including up to 12-hour days, and over weekends based on client needs.
• Aligned with our ARCTIC Values (Accountability, Respect, Client-centric, Teamwork, Innovation and Continuous Improvement).
• Someone who places importance on working hard, working safe, having fun, and building great relationships with your peers.

This position involves mobile work using a computer, working in a light manufacturing environment, and mainly outdoor field work with potential exposure to wildlife. Frequent travel and outdoor work in inclement weather is anticipated, and the ability to work at heights, around water, and to work long irregular hours including nights, weekends, and extra hours based on project needs, is required.

This role requires physical strength, stamina, and endurance to perform duties that…