Claims Advisor

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

As a Claims Advisor, you will be responsible to provide “best in class” claims advocacy to BFL’s clients and our Client Management teams. You will serve as a liaison and advocate between the client and insurer with a view to resolving all claims and to perform all tasks related to the settlement of claims on client accounts.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

• Upon notification of a new claim, reviews the relevant policy and gathers all necessary facts and information and contacts the insurer.
• Conducts analysis of claims and coverage in order to provide effective solutions to coverage issues.
• Provides technical expertise to clients regarding claims coverage.
• Advocates on behalf of clients in support of their insurance claims.
• Communicates effectively and professionally with the client and Client Management team regarding notification, progress and resolution of claims.
• Collaborates with claims team members, Client Management teams and/or clients to help develop value added, client-specific claims processes.
• Negotiates payments and reimbursements with the insurers on the client’s behalf.
• Provides assistance, mentorship and support to other members of the Claims team.
• Participates in presentations to existing or prospective clients and/or associations.
• Builds and maintains excellent working relationships with adjusters, insurers, defence counsel and other experts involved in claim resolution.
• Maintains current and accurate files and documentation for each claim.

• Excellent, client-centric approach to claims service.
• Has 8-10+ years claims experience in commercial insurance lines.
• Experience with higher value and complex property claims an asset
• Experience with construction (builder’s risk and wrap-up liability) policies an asset
• Level 2 license or applicable provincial license requirements
• Excellent technical knowledge, attention to detail and precision
• Exemplary analytical and problem-solving skills
• Proven ability to work collaboratively and professionally with clients, team members and others within the organization
• Strong verbal and written communication skills
• Effective time management and organizational skills
• Ability to work calmly under pressure
• Good knowledge of Microsoft Word, Excel and EPIC.

The expected salary for this role ranges from $80,000 to $100,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

Founded in 1987 by Barry

F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

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