Lifestyle Adjuster – Auto Claims

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Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are looking for an Auto Adjuster to join our team in order to provide stationary telephone adjusting services with a key focus on quality and customer service. Regions serviced include Canada and the United States.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Does the idea of handling claims for Lifestyle products including collector cars, motor homes (RVs) and snowmobile interest you? Do you want to help us promote Aviva Specialty claims and deliver an exceptional customer experience? If you said “yes” we want you on our team!

• Review and analyze policies, appraisals and technical reports to assess the value of a claim and negotiate and settle it accordingly.
• Carry an active pending of Lifestyle Auto claims.
• Effectively advise and counsel the customer on Specialty product knowledge and provide timely and outstanding customer service.
• Operate within designated authority, making independent decisions.
• Maintain detailed file records according to all outlined protocols.
• Participate in projects and provide feedback into processes on an ongoing basis.
• Collaborate with other regional claims teams.

• Minimum 1-2 years claims adjusting experience, property and/or auto.
• Demonstrate a passion for Lifestyle claims.

• Have completed or are working towards completion of the Insurance Institute Program
  
  CIP / FCIP).
• Have a post-secondary diploma or degree.
• Have experience handling claims for specialty products including travel trailers and watercraft, seasonal dwellings.

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We'll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.