Accident Claims Advisor

Overview

Work Location: Calgary, Alberta, Canada

Hours: 35 per week

Line Of Business: TD Insurance

Pay Details: $58,800 - $83,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description: TD Insurance is an integral part of TD Bank Group (TD) and we are driven to provide legendary experiences and trusted advice to our customers. We help protect our clients from the “accidents of life” by offering a wide range of products, including credit protection, life, health, travel, home, and auto insurance. TD Insurance serves more than three million clients through a network of more than 1,000 TD branches and online.

The TD Insurance brand, through its TD Insurance Credit Protection and TD Insurance Life and Health brands, is a leading provider of critical illness insurance and related products in Canada. The TD Insurance Accident Benefits Claims Department focuses on delivering ease and value to customers through simple, fast, and fair claims resolution, with emphasis on client experience, risk management, and an exceptional workplace culture.

If you’re analytical, organized and have a passion for health and recovery, we want you to join our team. Reporting to the Team Manager, this role handles predominantly medical files. You’ll be provided with opportunities to develop professional and technical competencies.

As the Accident Benefits Claims Advisor, you’ll identify and meet client needs by acting with urgency, ensuring a timely and thorough investigation of the claim, and identifying client eligibility and/or entitlement to available benefits. You’ll also ensure injured clients have quick access to all available benefits so they can return to optimal function.

No matter where you work at TD you’ll make a meaningful impact, grow your skills, and thrive in our culture of care. As a valued member of our Accident Benefits Claims Team your work will involve a range of complexity and may include the following accountabilities:

• Gather, organize, and verify documented information from all available sources to ensure a thorough and complete compilation of facts required to resolve the claim.
• Interpret reports and evidence to draw accurate conclusions about proposed treatment(s) and/or repairs and/or actions.
• Maintain effective case handling, priority of payment, loss transfer, and loss reserving for routine telephone claims.
• Evaluate non-complex medical files and recommend treatment plans that do not result in the individual requiring time off from work.
• Contribute to team productivity objectives by maintaining a positive file count and open/close ratio.

• Remain current in case law, legislated regulatory changes and recent settlements which impact accident benefits claims.
• Support other TD Insurance businesses during critical events and peak volumes. Partnered Claims Teams include:
  First Response Center;
  Catastrophe Claims;
  Automobile & Residential Claims.

• Consider every case as unique; use non-biased methods to achieve file resolution that result in a fair and equitable claim settlement.
• Build positive relationships with clients by promoting clear treatment plans and recovery processes while maintaining timely progress updates to disability files.
• Participate fully as a member of the team and contribute to a positive work environment.

• Post-secondary education in health (kinesiology/health sciences) or insurance preferred
• Excellent customer…