Senior Field Adjuster, Liability Claims, HYBRID AB

Senior Field Adjuster, Liability Claims, HYBRID (Calgary, AB)

Join an existing opportunity to add a Senior Field Adjuster to our team! You will work in a hybrid environment supporting field requests within the Calgary area.

The Senior Field Adjuster actively adjusts claims while ensuring business development opportunities are maximized. This involves marketing and follow‑up of opportunities in a timely manner. The ideal candidate should have background/experience in Liability.

• Prompt contact and follow up with policy holders and claimants.
• Investigate the cause and report to clients with solid recommendations.
• Using supplied technology (e.g., Docusketch), scope and establish quantum of damages.
• Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
• Throughout the claims process, provide high level of customer service to clients and the insured.
• Participate and share ownership and responsibility for after‑hours customer service requirements when required.
• Perform duties assigned in compliance with established work standards, policies and procedures.

• Completion of high school education; university degree or post‑secondary education related to insurance preferred.
• Proficient in use of Microsoft Office products (Outlook, Word, Excel, One Drive).
• Alberta Adjuster’s license, or currently pursuing exam.
• Ongoing commitment to education and learning, preferably pursuing CIP designation.
• Effective analytical skills, including identification of cause‑and‑effect dynamics.
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Excellent communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• You will be part of a team of over 700 independent adjusters from 9 other provinces and 2 territories.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles – the sky is the limit.
• You will work on the industry‑leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in‑house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after‑hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• You are compensated for your billable hours and other costs.
• You are working in parallel with other SCM Insurance services teams.
• Your workload is balanced to ensure you can maintain a high‑quality level.

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We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

We will not accept unsolicited resume submittals from third‑party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. Resumes submitted directly from candidates are welcome.