Team Manager III, Residential Claims

Team Manager III, Residential Claims – TD Securities

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Calgary, Alberta, Canada

35 hours

TD Insurance

$74,500 – $111,700 CAD. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation‑related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorised products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada‑wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

The Claims Excellence Team is at the forefront of transforming claims management, focusing on improving efficiency, accuracy, and customer satisfaction. We are dedicated to driving operational improvements, enhancing team performance, and implementing innovative solutions to deliver an exceptional claims experience.

As part of our dynamic and collaborative team, you’ll have the opportunity to shape the future of claims management while contributing to our mission of excellence.

• Use expert knowledge to handle complex, high‑risk claims that typically take over a year to resolve.
• May be required to meet clients, witnesses, etc., in the field to obtain statements and/or negotiate claims.
• Collaborate with internal and external partners while valuing speed and accuracy to deliver the legendary customer experience.
• Apply claims management principles and procedures in order to manage claims costs and leakage.
• Identify potential fraudulent claims and handle according to organisational processes/procedures.
• Work with claim management vendors to maintain service standards.

• Act as a subject‑matter expert in their area of expertise to increase knowledge base within claims.
• Support the timely and accurate completion of business processes and procedures.
• Protect the interests of the organisation – identify and manage risks, and escalates non‑standard, high‑risk transactions/activities as necessary.
• Ensure documentation that is prepared/ completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations.
• Identify, suggest and actively participate in process improvement opportunities.
• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or…