Sr. Business Analyst

Overview

Job Title:

Sr. Business Analyst

Location:

Calgary, AB (Onsite)

Employment Type:

Contract

Pay Rate: CAD $50 - $55/HR INC

Disclaimer: AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.

• Experience with customer-facing (external) web applications with Buyflow, e.g.,  with Buyflow – used by external users, and experience managing a step-by-step external customer journey from selecting a product to placing an order.
• Experience working in an Agile – Scrum Team with a good understanding of scrum ceremonies (Sprint planning, Retro, Stand up, Review/Demo, Grooming/Backlog refinement); SAFE team experience is a plus, along with estimation techniques.
• Experience working indirectly/directly with UI/UX or design teams and stakeholders, including Product Owner.
• Tools – Jira and draw.io, Lucid, or Visio (Visio would be excellent).
• Experience preparing flow diagrams – process flows, system flows, flowcharts, swim lanes, system integration flows, etc.
• Experience in splitting/breaking down requirements into Epics, Features, and User Stories in Jira, based on mockups and requirements.
• Expert in identifying user stories that can be tested independently to deliver value and preparing user stories with strong structure (User action, Acceptance Criteria, Definition of Done, mockups as applicable).
• Expert in functional and non-functional requirements.
• Experience in managing stakeholders and scope creep.
• Experience articulating requirements to the Dev/QA team for successful delivery using flow diagrams, mockups, workshops, etc.
• Expertise in collecting requirements from stakeholders to minimize conflict in deliverables and in identifying the benefits delivered by the requirements.
• Gap and data analysis techniques (SQL / Power BI, nice to have) to improve service delivery.
• Conflict management, negotiation skills, and problem-solving mindset (e.g., production incidents – engage the right team member, troubleshoot, resolve).
• Good with APIs.
• Familiarity with change management.
• Ability to leverage AI tools in day-to-day activities to expedite BSA-related activities.
• Collaborate, communicate, build trust, and strike relationships with team members and stakeholders.

• Telecom BSS experience with customer-facing (external) web applications.
• Working with Service Now and the operations team.
• Experience with internal applications (e.g., Salesforce, HR applications used by internal users) – good to have.

Note:

This description includes the information provided in the original posting and preserves the key requirements and responsibilities.