R&D Business Analyst

** Not just a job, but a career
** Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio) technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
** About the Team
** Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.#

** Job Purposes
** Support KBC’s R&D organization in the consistent execution of scaled agile delivery by maintaining and continuously improving agile ways of working, delivery visibility, and the supporting toolchain (primarily Atlassian Jira and Confluence). Partner with R&D team leads to enable reliable sprint/iteration mechanics, transparent flow of work, and clear cross-team coordination to support predictable delivery of releases and commitments.

Support internal efficiency acceleration through artificial intelligence by supporting Microsoft 365 Copilot adoption across R&D and beyond. Identify, qualify, and prioritize high-value productivity use cases; enable end users through training, coaching, and support; and develop targeted no-code/low-code solutions (including Copilot Studio agents) that improve how teams plan, execute, communicate, and report work.##
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* Key Activities:

*** Provide day-to-day support for Scrum/agile process maintenance: backlog hygiene, dependency tracking, impediment escalation, and coordination of cross-team work.
* Administer and improve Atlassian Jira and Confluence to support R&D delivery (projects, boards, workflows, issue configuration, permissions, dashboards, filters, automations, templates).
* Own Jira “run operations”: user onboarding/offboarding, access and role management, configuration requests intake, troubleshooting and triage, and vendor/support escalation when needed.
* Maintain release visibility artifacts (release views, delivery health metrics, flow/throughput reporting) and provide actionable insights to improve predictability, quality, and efficiency.
* Facilitate issue analysis, risk identification, and mitigation support; coordinate course-of-action discussions and help teams adjust plans when constraints, priorities, or dependencies change.
* Drive Microsoft 365 Copilot adoption and value realization: develop and deliver role-based training, office hours, guides, and “day-in-the-life” examples
* Support AI use case analysis and prioritization: gather requests, map to outcomes, define success metrics, and track adoption/impact; partner with stakeholders to remove blockers (data readiness, permissions, process changes).
* Build and maintain advanced AI solutions using Copilot Studio: design and publish agents, ground them in approved knowledge sources, validate outputs, monitor usage, and manage updates through a controlled lifecycle.
* Create and maintain high-quality documentation, templates, and standard operating procedures for agile delivery practices, Jira/Confluence usage, and Copilot/agent enablement to support scalable self-service.#
** Responsibilities**
* ** Solutions Analysis
- ** Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.
* ** Data Collection and Analysis
- ** Conduct research using primary data sources, and select information needed for the analysis of key themes and trends.
* ** Documentation and Backup
- ** Create and maintain technical and/or user documentation to a high standard, and back up files to ensure instant recovery if problems occur.
* ** Document Preparation
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