Deskside Support Analyst

Select how often (in days) to receive an alert:

Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

Trans Mountain also operates a state-of-the‑art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets. As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system. With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets.

The expansion realizes a world‑class system for oil transport, developed to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long‑term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled‑worker capacity building in communities and Indigenous groups.

Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities. If you are looking for an opportunity to apply your strengths in an environment that encourages Safety, Integrity, Respect, and Excellence, we invite you to explore this opportunity with us!

Department: IT Technical Services

Reports to: Team Lead, Client Services

Worker Type: Permanent

Schedule Type: Full Time

Work Setting: In‑office

Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Deskside Support Analyst. In this position, you will play a key role in providing support to the organization’s end users as it pertains to their computing systems. This will include but not be limited to, break fixes, application productivity, and print support. The successful candidate will demonstrate knowledge with Active Directory and enterprise access management.

This position offers the opportunity to work with various stakeholders in the organization and build a strong understanding of IT support resources.

• Act as the primary IT support resource for our Calgary facilities whose duties will include but not be limited to:
  Break‑fix support, IT asset management and inventory controls, and end‑user application & compute support.
• Manage the lifecycle and day to day support of cell phones.
• Provide AV support on site for our Teams Meeting Rooms.
• Provide support to Executives and Executive Assistants.
• Process and documentation lifecycle support with the lifecycle management of some of our IT processes and practices.

• High School education with at least 6 years of related work in a corporate organization.
• Intermediate experience with Active Directory, Active roles, O365, Azure AD, and Exchange Online (desired).
• Junior experience with enterprise access management and role management (desired).
• Intermediate experience using or administering the Service Now platform
• Senior experience with and ability to guide others in the use of the MS Office and O365 suite of products.
• Senior experience with break‑fix end‑user compute support.
• Senior experience with MS Windows troubleshooting and support.
• Intermediate experience with mobile device support (Tablets, mobile phones, iPads, etc).
• Senior experience with remote support tools and processes.
• Intermediate experience with computing imaging and SCCM products.
• Intermediate experience with MS Teams productivity.
• A track record of delivering high‑quality work, managing competing priorities, and supporting key business processes or operational functions.
• Demonstrated ability to work effectively with colleagues and stakeholders from a variety of backgrounds and levels across…