Access Management Services Support Analyst

• Pay Rate: $33.80/hour, depending on experience

• Pay Rate: $33.80/hour, depending on experience
• Contract Length: 1 Year
• Location:
  
  Calgary, Alberta

Raise is currently hiring an Access Management Services Support Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our client is responsible for the safe and reliable operation of the Alberta Interconnected Electric System.

Note:

The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.

The Access Management Services (AMS) Support Analyst will have a vital role in ensuring secure, accurate, and efficient system access across the organization. Responsible for managing the full access lifecycle, from onboarding and role changes to offboarding, the analyst serves as a central point of contact for employees, leaders, and executive assistants requesting access support. This role safeguards operational continuity and compliance by maintaining strong access controls, resolving access issues promptly, and upholding established security standards.

Through active collaboration with cross‑functional partners and a commitment to process optimization, the AMS Support Analyst contributes to a streamlined, well‑governed, and user‑friendly access management environment.

• Access Provisioning & Deprovisioning
• Process access requests for new hires, transfers, terminations, and employee access changes.
• Approval of requests requiring pre‑requisites (PRA/CAAP and CIP Training requirements).
• Ensure access is granted or removed accurately, efficiently, and in alignment with established security and compliance standards.
• Troubleshoot access issues and resolve escalations in a timely manner.
• Communication & Support
• Monitor and respond to inquiries received through the AMS mailbox.
• Provide real‑time support through Teams chats, addressing questions from employees, executive assistants, leaders, and other stakeholders.
• Offer guidance on access request procedures, requirements, and best practices.
• Collaboration & Cross Functional Partnership
• Work closely with the Service Now team to refine, enhance, and streamline access request forms and workflows.
• Partner with the Audit, Compliance, and Controls team to ensure all access activities meet internal compliance requirements.
• Support Access Management Services Administrator with tasks involving Active Directory changes, script execution, testing functionality in IIQ SailPoint, and troubleshooting.
• Collaborate with Access Management Senior Functional Analyst to identify process gaps, recommend improvements, and contribute to workflow optimization.
• Process Improvement & Quality Assurance
• Participate in initiatives to improve access management processes, reduce errors and contraventions, and enhance user experience.
• Provide feedback on system functionality, form usability, and workflow efficiency.
• Assist in testing updates or changes to access related systems or forms.

• 2 to 3 years of experience assessing and developing AM processes
• Strong understanding of access management principles and security best practices.
• Strong grasp of audit and compliance requirements related to access controls and provisioning
• Familiarity with Service Now, Active Directory, and related access management tools (or willingness to learn).
• Excellent communication skills, with the ability to support a wide range of stakeholders.
• High attention to detail and accuracy in processing access requests.
• Ability to work collaboratively across technical and nontechnical teams.
• Problem solving mindset with a focus on efficiency and continuous improvement.
• Education and Certifications
• Post‑secondary Diploma or Degree in Information Technology, Business Administration, or equivalent

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

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