Data Center Technician, Data Center Operations

Amazon Web Services (AWS) is growing rapidly and is looking for a Data Center Technician to join its expanding Infrastructure Operations team.

Amazon Web Services (AWS) is a dynamic technology company and a global leader in the data center space. The position will ensure overall availability and reliability to meet or exceed defined service levels for data center operations. This position includes computer hardware and network diagnostics, as well as physical repair. This position may also include participation in an on-call rotation. All candidates must be able to work independently and in a team.

Establishing work priorities, organizational skills, effective communication and the ability to respond quickly are essential to success. In addition to repairing computer equipment and networks, the candidate will install equipment, produce documentation, provide innovative solutions and resolve problems inside the data center. This team works in a 24/7 environment.

The successful candidate must have the ability to obtain and maintain a Canadian Personnel Security Clearance to the required level, as a condition of employment.

As set out in the Standard on security screening, the personnel security screening assesses an individual's reliability and loyalty to Canada. It involves:

* the collection of personal information from individuals, with their consent

* information from law enforcement, intelligence agencies and other sources

This process includes a variation of verifications based on the level required. These verifications are conducted through Public Service and Procurement Canada (PSPC) and
can include, but are not limited to:

* Verification of identity, citizenship, education, professional credentials, personal and professional references, credit check and/or criminal background check.

* Individuals may also be required to provide additional information through a security questionnaire and/or in-person/telephone security interview at the request of/conducted by PSPC.

* To obtain the requisite clearance within required timelines, applicants must have five (5) years of continuous Canadian residency and must not have lived or worked outside of Canada for more than six (6) consecutive months during that time.

Key job responsibilities
- Onsite coverage as a Team in shifts and/or weekly oncall
- Responding to high-severity events within SLAs
- Participate in Data Center power & cooling events
- Break-fix of servers and network devices
- Troubleshooting of network connections
- Coordinating and building relationships with various Data Center teams
- Interact with third party vendors & contractors
- Seeking out ways to improve yourself and the processes and systems with which you work
- Contribute to the development of other team members

A day in the life
Starting from your ‘Day One’, we provide an on boarding process and continuous training and growth opportunities. You will work independently and with your colleagues as you gain an understanding of data centers and be at the forefront of this transformational technology. There will be opportunities to expand within the team and the organization as AWS encourages all Amazonians to exceed the expectations of our customers.

About the team
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive…