Service Desk Consultant

Adecco is currently seeking a Service Desk Consultant for a full-time, 1-year temporary contract based in Calgary, AB. This opportunity is ideal for IT professionals with strong technical troubleshooting skills and a customer-focused mindset who are looking to support enterprise-level service desk operations.
As a Service Desk Consultant, you will be responsible for providing first-level technical support, troubleshooting hardware and software issues, and delivering high-quality customer service within established service levels. Your work will directly support internal users and contribute to the efficiency and effectiveness of IT operations.

• Pay Rate: $25-$30 per hour (flexible)
• Location: Calgary, AB - On-site
• Job Type: Full-time, Temporary (1-year contract)

Responsibilities:

• Provide first-level investigation and diagnosis for hardware and software issues
• Log all incoming and outgoing user interactions into the call-management system
• Establish a course of action to resolve issues and provide clear information to users
• Install, move, or set up desktops, laptops, and peripherals, and provide ongoing support and troubleshooting assistance
• Provide deskside support for issues that cannot be resolved via telephone or remote management
• Deliver high-quality customer service within established service levels
• Participate in the creation and ongoing maintenance of a technical knowledge base
• Perform other related activities and deliverables as required
• Respond to service desk tickets and troubleshoot technical issues
• Document incidents, resolutions, and follow-up actions accurately
• Support hardware deployments and workstation setups
• Escalate complex technical issues as appropriate
• Maintain compliance with IT service standards and security requirements

Requirements and Qualifications:

• Must be eligible to work and reside within Canada
• University degree or college diploma in Information Technology
• Minimum of one (1) year of recent experience in an IT service desk operational environment
• Minimum of three (3) years of demonstrated customer service experience
• Ability to complete the Secret clearance process
• Minimum of five (5) years of residential history in Canada
• Excellent customer service skills
• Demonstrated experience interacting with individuals at various levels within an organization

Interested?
If you are an IT professional with strong troubleshooting skills and a passion for customer service, we encourage you to apply today. An Adecco recruiter will contact qualified candidates promptly.
At Adecco, our purpose is simple: to make the future work for everyone. We value Passion, Collaboration, Inclusion, Courage, and a Customer-First approach, fostering an environment where everyone can thrive.
To develop your skills and prepare for your next role, explore the Aspire Academy:

@@j
CAB
7616