Senior Program Manager - CSD Strategy & Leadership

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Location:

Calgary, AB, CA, T2A 4Y2 Mississauga, ON, CA Edmonton, AB, CA Toronto, ON, CA Burnaby, BC, CA Vancouver, BC, CA

Jobs by Category:
Technology Solutions

Job Function:
Planning and Analysis

Status:
Full Time

Schedule:

Regular

Ready to shape the future of customer solutions?

Join our team and what we'll accomplish together

Customer Solutions Delivery (CSD) is seeking a dynamic Strategy and Leadership Support Lead to drive strategic initiatives at the highest level. This is a high-impact role where you'll serve as a true partner to the VP and leadership team — shaping business direction, leading transformational projects, and influencing decisions that impact millions of customers across Canada.

What You'll Do

• Strategic Advisory
  :
  Act as trusted advisor to the VP and CSD leadership; develop executive-level performance updates and strategic materials
• Planning & Execution
  :
  Lead annual strategic planning, business reviews, and roadmap development ("plan on a page"); own end-to-end delivery of strategic initiatives
• Business Intelligence
  :
  Analyze market shifts and trends; develop scenario-based analyses and actionable recommendations
• Communications & Storytelling
  :
  Craft high-impact presentations and leadership narratives for executive, operational, and external audiences
• Culture & Engagement
  :
  Lead all-team forums, gather feedback, and drive initiatives that enhance team morale and ways of working
• Governance
  :
  Facilitate leadership forums, manage action items, and maintain operational rigor through robust frameworks

What you bring

• 5+ years in consulting, business strategy, or product management
• Proven ability to influence cross-functionally and drive decisions
• Exceptional storytelling skills: translating complex dynamics into compelling narratives
• Strong analytical capabilities: business modeling, forecasting, market assessment
• Track record of identifying opportunities and delivering measurable results
• Comfort navigating ambiguity and rapidly shifting priorities
• Proficiency in Google Workspace

Nice-to-Haves:

• MBA or PMP certification
• Experience leading large-scale transformational programs
• Willingness to travel occasionally

Salary Range: $86,000-$136,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Job Type: This is for a current vacancy

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with…