Data Center Technician, Data Center Operations

Description

Amazon Web Services (AWS) is growing rapidly and is looking for a Data Center Technician to join its expanding Infrastructure Operations team.

Amazon Web Services (AWS) is a dynamic technology company and a global leader in the data center space. The position will ensure overall availability and reliability to meet or exceed defined service levels for data center operations. This role includes computer hardware and network diagnostics, physical repair, and may also participate in an on‑call rotation. All candidates must be able to work independently and in a team.

Establishing work priorities, organizational skills, effective communication, and the ability to respond quickly are essential to success. In addition to repairing computer equipment and networks, the candidate will install equipment, produce documentation, provide innovative solutions, and resolve problems inside the data center. This team works in a 24/7 environment.

The successful candidate must have the ability to obtain and maintain a Canadian Personnel Security Clearance to the required level, as a condition of employment.

As set out in the Standard on Security Screening, the Personnel Security Screening assesses an individual's reliability and loyalty to Canada. It involves a collection of personal information from individuals, with their consent, information from law enforcement, intelligence agencies and other sources.

• Verification of identity, citizenship, education, professional credentials, personal and professional references, credit check and/or criminal background check.
• Individuals may also be required to provide additional information through a security questionnaire and/or in‑person/telephone security interview at the request of/conducted by PSPC.
• To obtain the requisite clearance within required timelines, applicants must have five (5) years of continuous Canadian residency and must not have lived or worked outside of Canada for more than six (6) consecutive months during that time.

• Onsite coverage as a team in shifts and/or weekly on call.
• Responding to high‑severity events within SLAs.
• Participate in data center power & cooling events.
• Break‑fix of servers and network devices.
• Troubleshooting of network connections.
• Coordinating and building relationships with various data center teams.
• Interact with third‑party vendors & contractors.
• Seeking out ways to improve yourself and the processes and systems with which you work.
• Contribute to the development of other team members.

Starting from your ‘Day One’, we provide an onboarding process and continuous training and growth opportunities. You will work independently and with your colleagues as you gain an understanding of data centers and be at the forefront of this transformational technology. There will be opportunities to expand within the team and the organization as AWS encourages all Amazonians to exceed the expectations of our customers.

AWS Infrastructure Services (AIS) owns the design, planning, delivery and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to…