Service Desk Analyst
Job Description & How to Apply Below
Our trusted client is seeking a Bilingual Service Desk Analyst to provide first-level IT support and deskside services at its Calgary office, ensuring reliable technology operations in a secure enterprise environment.
We’re looking for someone with:
- Secret clearance (or eligibility for it)
- A university degree or college diploma in information technology
- A minimum of one (1) year of recent experience in an IT service desk or operational environment
- A minimum of three (3) years of demonstrated customer service experience
- Experience providing first-level hardware and software troubleshooting, logging incidents in a call-management system, and delivering deskside support
- Strong bilingual communication skills in English and French
This is a 1-year, full-time (37.5 hours/week), on-site contract opportunity.
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