Intermediate Salesforce Analyst; Revenue Cloud

Job Description :Our client in Calgary is looking for a Intermediate Salesforce Analyst.
Must Have Primary Skills :

• Manage a queue of Salesforce support tickets (incidents, problems, service requests, enhancements).
• Perform root cause analysis and resolve issues related to configuration, data, and usererror
• Provide high-quality user support via email, chat, and virtual meetings
• Set and manage user expectations around timelines, scope, and impact of changes
• 3–5+ years of hands-on Salesforce experience in an Administrator / Analyst role
• Solid experience with Service Cloud, including Strong understanding of Salesforce security:
  Profiles, Permission Sets, Role Hierarchy,Sharing Rules, Organization-Wide Defaults Cases, Queues, Assignment Rules, Email-to-Case, Case Escalation

• Identify recurring issues and propose process or configuration improvements
• Custom fields, objects, record types, page layouts, compact layouts
• Validation rules and formula fields (text, numeric, date, roll-up where appropriate
• Flows (record-triggered, scheduled, and screen flows) for automation and simple business processes
• Assignment rules, auto-response rules, email templates, and queues
• Support implementations and ongoing use of App Exchange apps and other Salesforceadd-ons (e.g., CTI tools, document generation, billing/tax apps like Avalara, etc.).