Technical Lead Application Support

Job Title: Technical Lead Application Support
Vacancies: This posting is for 1 current vacancy
Location: Toronto, ON | Vancouver, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John's, NL | Kelowna, BC | Prince George, BC | Montreal, QC (Detailed office location information can be found by visiting this link: )
Work Model: Hybrid Work Model
Salary Band: 6 ($80,000 - $90,000)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by all type of cancer, across Canada. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us.

It takes a society.

Join a dynamic team of professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital solutions. The Digital Strategy & Technology team is at the forefront of CCS’s digital transformation. Together, they are harnessing digital tools, data and technology to boost fundraising capabilities and enhance the experience of everyone who interacts with us online.

With a passion for continuous improvement and a commitment to making an impact, the team ensures CCS’s digital presence is strategic and engaging, helping us inspire and empower more Canadians who care about cancer every day.

Reporting to the Senior Manager of Application Support, this role plays a key part in supporting and evolving mission‑critical business applications, with a particular focus on Salesforce platforms.

In this hands‑on position, you will act as a technical lead and subject matter expert, partnering closely with business stakeholders, vendors, and internal technology teams to ensure stable operations, scalable solutions, and continuous improvement.

The role provides technical leadership and hands‑on application support, translating business needs into well‑designed technical solutions and enhancements, and serving as a trusted technical lead and SME across ongoing optimization and continuous improvement initiatives.

• Responsible for coordinating and providing technical support for all Mission and Operations application services at CCS, working with business stakeholders at various levels.
• Provides technical guidance and training to team members to support operational requests.
• Leads triaging and root cause analysis of issues, including interacting with vendors, users and stakeholders, to ensure timely resolution.
• Works with Manager and Senior Manager of Application Support to improve existing processes using existing apps and utilities.
• Acts as a lead to capture functional requirements and success criteria for operational needs.
• Contributes to release management by following guidelines and processes, creating deployment plans and steps, leading development, testing changes, and tracks and resolves issues through the deployment process.
• Supports configuration of SF Experience Cloud, NPC, NPSC, Dynamics and Live Chat.
• Uses Fresh Service efficiently to track and manage tickets and document solutions for requests and incidents.
• Works with Azure Dev Ops or similar tools to track development work, including configuration, enhancements, and bugs.
• Develops reports and presentations for stakeholders, as needed.
• Uses CRM tools to support fixes and enhancements, including Copado, Demand Tools, Data Loader, Data Import Wizard, Workbench, automation tools, and various other 3rd party apps and add‑ins.
• Follow best practices with regards to system maintenance, configuration, development, testing, data integrity and issue root cause analysis.
• Works with the Technology team and vendors to ensure optimal application and server performance.

• Leads the development, optimization, testing and implementation of enhancements for existing systems and processes by translating business needs to technical requirements, documenting, and developing solutions.
• Responsible for development, including, but not limited to,…