Implementation Project Manager - Mobility

Implementation Project Manager

Implementation Project Manager role at S&P Global.

Grade level: 09.

• Guide new customers through an implementation lifecycle and onto our technology platform.
• Conduct analyses and assess team practices to ensure efficient operation.
• Improve implementation procedures and tooling to make the process seamless.
• Proactively communicate action plans, status, next steps, and proposed solutions with stakeholders.
• Lead the Onboarding team, manage ticket escalation, process improvements, and liaison with the Product organization.
• Mentor new team members.
• Consolidate, improve, and modify Onboarding Playbook documentation.
• Own and manage all facets of the Onboarding process for new customers.
• Query and extract data using SQL, C#, and Python.
• Communicate status updates and next steps by phone and email to internal stakeholders and customers.
• Obtain customer data, ingest it into our systems, and test quality and functionality.
• Manage multiple ongoing projects and client‑facing communication.
• Own and resolve relevant support tickets, explain breakdown, and suggest process improvements for recurring cases.
• Act as the initial point of escalation for support tickets when applicable.
• Work with other teams to meet or exceed Service Level Agreements.
• Communicate clearly and consider priorities of others.
• Apply critical thinking and solutions to issues with a comprehensive view.
• Use judgment to identify and resolve day‑to‑day problems.
• Recognize setbacks and risks to goals or metrics and elevate as required.
• Become a subject‑matter expert in dealership management systems and data extraction topics.
• Prioritize and manage concurrent work streams with minimal supervision.
• Analyze current processes and implement improvements.
• Assist in building reports in Salesforce when applicable.

• 2+ years of relevant professional experience in a fast‑moving company or the auto industry.
• Experience leading a team or an entire process.
• Strong project management skills with accountability for meeting defined deadlines; ability to manage multiple projects concurrently.
• Strong interpersonal and communication skills; ability to lead complex discussions across departments.
• Comfortable with technology and process‑based tools.
• Proficient user of Microsoft Office 365.
• Intermediate SQL / Google Big Query knowledge.
• Power BI knowledge/experience is a plus.
• experience.
• Project Management experience is a plus.
• A natural leader and team player.
• Collaborative and solutions oriented.
• Clear and succinct verbal and written communicator.
• Enjoys process and mastery of technical detail.
• Proactive and owns the mindset.

This role is limited to candidates with indefinite right to work within the USA or Canada.

• Base salary range: $53,084 to $109,089. Final base salary will be based on geographical location and qualifications.
• Eligible for an annual incentive plan.
• Eligible to receive additional S&P Global benefits. For more information on benefits, visit

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to