Lead ServiceNow Architecture Consultant

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CGI is seeking a Lead Service Now Architect to guide clients in defining strategic direction, designing scalable platform solutions, and maximizing value from their Service Now investment. As a trusted advisor, the Lead Architect brings deep business, architectural, and industry expertise while effectively engaging senior stakeholders to shape and enable enterprise transformation.

• A confident communicator with exceptional analytical and problem‑solving abilities
• A collaborative leader who fosters strong relationships and champions organizational change
• A professional with extensive IT industry experience and strategic technical insight

• Partner with clients to understand business goals, strategic priorities, and operational challenges
• Architect, design, and guide the implementation of scalable, intuitive, and maintainable Service Now solutions tailored to client needs
• Lead solution definition and present architectural recommendations through workshops, presentations, and regular stakeholder engagement
• Oversee end‑to‑end delivery, including design, development, testing, rollout, and support, while mentoring and coaching Service Now developers
• Evaluate and integrate legacy and modern technologies, leveraging the strengths of each within the overall architecture
• Develop migration strategies from current‑state environments to target Service Now architectures
• Promote and communicate ITIL principles, governance practices, and industry standards across teams
• Provide architectural leadership and expert consultation, ensuring solutions align with industry best practices and CGI delivery frameworks

• 5 years of hands‑on Service Now experience, including architecture or senior solution design responsibilities
• 7+ years in the information technology sector, ideally in enterprise environments
• Strong understanding of enterprise and solution architecture concepts, frameworks, and methodologies
• Broad technical knowledge across applications, infrastructure, integrations, and telecommunications
• Experience in tiered support environments such as IT Operations (ITOM) or Security Operations (Sec Ops) is an asset
• Excellent interpersonal and communication skills, with the ability to convey complex concepts to both technical and business audiences
• A demonstrated drive for excellence and a passion for helping teams and clients achieve their goals

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes various factors including but not limited to skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000 - $185,000.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal‑opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

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