Network Administrator

Bold ideas need dependable infrastructure and people who can build and maintain it.

At Qu, we run sovereign, in-country infrastructure, data centres, cloud, and managed services, so Canada’s builders and innovators can move fast without trading away control. Your work will help keep data close to home, accelerate teams, and scale growth for the builders and dreamers who rely on us.

We’re building for decades, backed by Infra Red Capital Partners and Sun Life. We’re small by design, 120 people, so your voice carries and your impact shows. You’ll work on real problems that matter: to take the routine and the complex off our customers’ plates so they can focus on what they need to grow.

If you want your best work to power someone else’s moonshot, this is your place. Quiet power, built for the builders and the dreamers. We’re Qu.

Reporting to the Manager Network Services, this role delivers operational support for Qu Data Centers Core and Managed network services at multiple data centers nationwide. In addition to day-to-day activities, the administrator provides on-call support for the multi-vendor infrastructure. Being customer focused this role requires skills in configuration, maintenance and troubleshooting complex incidents.

• Participate in Network Services Change, Incident and Problem Management activities
• Manage vendors’ and service providers’ SLAs and performance
• Perform proactive maintenance for internal and external customers networks
• Take ownership of complex service issues questions to and lead their resolution
• Ensure network services security through compliance to standards, involvement in audits, strictly following established processes and procedures
• Maintain and improve service levels through improvement and development plans
• Apply hardware upgrades, software updates, configuration corrections and customizations
• Work in collaboration with other Qu teams and vendors to implement changes meeting targets and mitigating risk of customer experience impact due to changes
• Identify opportunities to save on support costs to management and implement as directed
• Adhere to all controls and processes to maintain SOC1, SOC2, PCI and ISO 27001 compliance.

• 3+ years of experience with data center network engineering
• 5+ years of experience with data center network administration
• IP networking and internetworking implementation and operation experience
• Knowledge of ITIL best practices and process improvement guidelines
• Prior engineering and operations experience in service provider environment
• Exposure to technology vendor relationship management
• Experience with data center infrastructure and facilities management
• Advanced knowledge and experience with leading network technology products
• Post-graduate degree with courses in computer engineering, computer science or equivalent experience is preferred
• Professional certification in data centre network operations is preferred

• In-depth understanding of data center network infrastructure
• Advanced knowledge of technology within areas of responsibility
• Positive attitude with a desire to constantly improve
• Proven analytical and problem-solving skills
• Ability to function in a high-pressure operational role with ongoing on-call support responsibilities
• Experience with broad range of network equipment from Cisco and Fortinet is mandatory
• Prior exposure to various network technologies (TCP/IP, LAN, WAN, VPN, MPLS, routing, switching, firewalls) is mandatory
• Knowledge of Linux/Unix and Windows operating systems is preferred
• Familiarity with load-balancing concepts and platforms is preferred
• Awareness of cloud and network virtualization concepts and operations e.g. VmWare is preferred

At Qu, we are committed to building an inclusive, equitable, and accessible workplace where all employees feel respected and supported. We welcome applications from people of all backgrounds.

We are also committed to providing accommodation throughout the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs, in accordance with applicable human rights and accessibility legislation.