IT Administrator

Life at Sys Gen - Perks & Benefits (What’s in it for you?)

• Earn More:
  
  Competitive salary plus performance-based compensation.
• Vacation Your Way:
  Take advantage of our unique Double Dip vacation program.

• Live Well:
  Work-life balance with a hybrid work schedule, comprehensive benefits, and a culture of health & wellness.
• Culture that Clicks:
  From team-building activities (that are actually fun) and Fun Fridays to staff appreciation and company-wide celebrations, we create moments that bring people together.
• Get Rewarded: EVERYONE is eligible to win President’s Club and join an all expenses paid trip the trip (last time it was to Mexico!)
• Grow Your Career:
  Paid training and development to help you level up.
• Make Your Mark:
  We’re a flat organization where your ideas matter. No red tape, no endless approvals; just the freedom to create impact and make meaningful changes right away.

• Join a Winning Team:
  Sys Gen is diverse, innovative, and recognized with multiple awards, such as:

• • Top Managed Services Provider by Channel Futures (Last 4 consecutive years)
  • Cloud Tango’s Top Managed Service Providers Canada (Last 2 consecutive years)
  • Canada’s Top 100 & MSP
    500 Small & Medium Employers (7 Years in a row)
  • Alberta’s Top 75 Employers (3 Years)
  • Canada’s Top Growing Companies by The Globe and Mail (3 Years)

• Monitor, maintain, and optimize client systems, applications, and network environment
• Efficiently respond to client needs and troubleshoot or elevate issues as required
• Provide remote support for remote users
• Perform server administration tasks, including user/group administration, security permissions, group policies, print services
• Provide level:1, 2 & 3 networking support (TCP, DNS/MX, simple subnets, VLAN, VPN, firewalls, Wireless)
• Provide Level - 1 & 2 application support for basic COTS (Exchange, O365, SMB apps)
• Provide Level - 1, 2, & 3 server / database administration
• Deploy / repair & replace services on desktops, laptops, printers, and mobile devices
• Install and configure Windows Desktop
• Check events and logs and elevate issues as required
• Complete weekly and monthly Service Level Agreement tasks
• Create and manage user network accounts
• Monitor backup / storage (SAN, NAS)

• Diploma or Degree in Computer Science or Information Technology
• 3-5+ years experience supporting SMB networks and systems
• Fundamental knowledge or exposure to the following technologies:
  • Operating Systems:
    Windows 7, 8 and 10, Windows Server 2008, 2012 +R2, 2016, Linux, OSX, IOS, Android, VMWare & clustering, Hyper‑V and clustering
  • Networking:
    Meraki, Sonic
    
    WALL, Cisco, Juniper, Lenovo, HP, Wireless AP
• Excellent customer service skills
• Highly proficient at identifying user and system issues and resolving or escalating
• Proficient in configuring and deploying Microsoft Office Applications including Office 365
• Ability to effectively prioritize and manage multiple tasks
• Strong troubleshooting skills
• CompTIA training
• Microsoft Level 1:
  Fundamentals (MTA) Certification
• Highly proficient in remote access and conferencing tools
• Valid drivers license and vehicle

Collaboration Communication

Consistency Expectations

Innovation Integrity

Relationships Responsibility

Sys Gen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.