Senior Incident, Problem & Change Management Analyst

A leading Canadian energy company is seeking an experienced Incident, Problem & Change Management Analyst based in Calgary. The ideal candidate will have over 5 years of IT operations experience and strong knowledge of ITIL framework and Service Now IPC modules. This role focuses on governance and continuous improvement across IT processes, including incident resolution and risk mitigation. Key responsibilities include leading major incident investigations and facilitating change governance, all while collaborating with diverse teams for operational excellence.
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